[Resolved]  Idea Cellular — Wrongly debited money from my main balance

Address:	Chennai, Tamil Nadu
Website:	Idea

On 08.08.2016 i was browsing on 4g data in my mobile. I had 650 mb 4g data balance. But suddenly 75 rs has been deducted from my main account. I raised this issue with the customer care of idea but they are telling that your 4g data validity has been already expired. My first question is if data validity is expired then how come still the 623 mb is showing in my mobile. This is not the accurate data. Second big thing is like if i will choose 4g network in my mobile then the balance will be deducted from the data pack but if network drops from 4g to 3g or 2g automatically my main balance will be charge for that. Is your network is reliable or not? And your customer care executives such a dump persons they were not listening my concern they were keep on saying that your data pack validity got expired please use this code to get you pack details or i will send you the gprs setting.. Then why the hell this 623 mb is showing in my account.. This is misguiding the customers. Now also if 4g network is there then noting will be deducted from the main balance.
Please tell me soon why these thing is happening?
1) if my validity expired then generally for 3g packs all the data balance will become nill but for 4g still it is there and i can use it on 4g network
2) if network drops from 4g to 3g or lower then it is not my fault. Why the hell should i pay for that. If you guys are not able to deal with this issue why the hell you have launched the 4g.
I am really frustrated. This is not the first time.
Please do respond soon. Other wise i have to go for some alternate network which is more reliable.
Thanks.
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