Idea Celluler — Balance deduction

Address:Rewa, Madhya Pradesh, 486446
Website:www.ideacellular.com

Dear Sir/Madam, See attached screen shot of my mobile No. [protected]. I have 40 rupees AC balance and I called in this no. [protected] on 25-12-15 for 42 second. I not make any call and SMS neither activated any VAS till date but 10 rupees deducted from my Account. Please refund my 10 rupees.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Idea Cellular customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 3rd Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Wrong statement given by customer care exicutive kunjeer.
He said that 40 rupees balance never have in your mobile no. [protected].
I am asking that if 40 rupees balance not have in my mobile then how can I have received SMS...?

See attached picture. Then refund my 10 rupees.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information