Idea Customer Care — Balence got over with in few seconds

i have my internet package of 400 MB and 104 of balance. both got over with in few seconds with out doing ny thing. and got nice response from idea customer care is the net data pack got over and becoz of tht balance got over. i have a question that made me shock how come net balence of 400 MB and 104 rupees of balence get over with in few seconds with out using mobile. such a BAD and WORST WORST WORSTEST idea network is... they simply making money steeling the peoplelike this.
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Dear Customer,

We understand & regret the issue with your prepaid balance. Please reply with your Idea mobile number and alternate contact details for investigation. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

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