[Resolved] Idea — Customer care

Ujala singh

from Muzaffarpur, Bihar

Address:

Muzaffarpur, Bihar, 842001

Sir mera name suraj kumar hai. Maine kal night me idea costmer care ko do bar kal kiya lekin receive karne ke bad wo phone kat kar dete hai. Jiske karan mai apna problem unko nahi bata pa raha hu. Problem ye hai ki mai idea ka 2g net pack istemal karta hu lekin 2 din se net speed jo hai wo ek dam slow kisi site par browsing karne par 2 se 5 minute lagte hai filhal. Pahle aisha nahi tha. Lekin jab mai costmer care ko call karta hu to receive karne ke bad kal kat kar dete hai

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Aug 11, 2016

Complaint marked as Resolved

Idea costmer care se kal aya Hai

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2016

Idea Cellular Customer Care's response Dear Customer,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Aug 01, 2016

Updated by Ujala singh My idea number [protected], alternet no [protected]

Verified Support

Aug 06, 2016

Idea Cellular Customer Care's response Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for speed issue has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Aug 10, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 10th August 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular