[Resolved]  Idea Customer Care — Fake offers through flash messages

Address:

Bangalore, Karnataka

Dear Sir, I am using Idea number ([protected]) since almost 5 years(2009). I am happy to say that recently from last 2 / 3 months I am using Idea Internet package (2G) which is offer by Idea 1 GB 2G data for just Rs.58 with 1 month validity. But recently on 18th April 2014 my data plan has expired and on 19th April I had received a flash message with balance details after making a voice call. That flash message had clearly said that 1 GB data for Rs.58 with 1 month validity. So I made a recharge for Rs.58 but I received a recharge message saying that recharge 58 is successful & 300MB data with 12 days validity plan has activated. When I contacted Idea customer care & I explained everything to them, she said 1GB data for Rs.58 with 1 month validity is only valid if I receive a SMS in Inbox. But I explained that since already I was using this plan & I received a flash, I recharged. If that offer is not valid why you did you sent to me. Finally she got convinced & promised me to activate the same plan within 5 hours but she didn't register a complaint. Same thing happened for 3 days with new people every day and no one did register a complaint even after I asked for a complaint no. or reference number. Simply they promised me that they will activate the plan. Finally today 21st April I got frustrated & I tried to speak with higher person. I got a chance to speak with higher person at second try. When I stick to my question as "If the offer is not valid why did you publish, she said it's just a promotional message & you cannot get the same for your recharge. Finally she has disconnected the call simply. I am requesting you to activate 1GB data with 30 days validity for already recharged amount Rs.58. Thanks Bhyrappa