[Resolved] Idea Money — Balance dediction | |||
I called on 53111 for the contest. At start it said its a toll free no. After listening that question will be charged 2/per question. So i just cutted the call that time without attempting any quiz question. Then i got msg drom 53111 that 2 rs deduction. And they sent around 3- msgs. Then i called again on 5311 and played and attempt 3-ques only and cutted the call. They again sent me 2-msgs. Then i called on 121 and unsubscribed the contest. After this they again sent me the deduction msg. Then i called customer care on toll free and as well as on 12345. I had word with 3-diff person and three of them said they will not refund the deduction. I asked them to check the calles i made on 53111 and also check what msgs had been sent from 53111 to my no. They said only deduction details are here. They said clearly jahan jo krna hai kr lo refund ni hoga balance. I want a process or system so that a customer can get refund instantly. These company are playing with customer trust and money also. Was this information helpful? | |||
Aug 29, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 18, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile. Thanks & Regards, Customer Care, Idea Cellular Verified Support May 22, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 21th May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular. | |||
 36 Comments | |||
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No. Is [protected]. Please refund my money.
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Please i want ot refund my money please.
And i again called they said aap 53111 pe call kr re ho isliye deduct ho ra hai..
Maine koi call ni ki hai... raat ko off kr k soyi phone subsh on krte hi msg aaye...
Kya hai yeh... or jo 198 pe recidve kiya mera call just at 5.31 am bol ra hai ki aapne khela hsi abbe jb banda so ra tha phn off tha toh khela tere baap ne kya...
Kya hai yeh reply tum logo ne customer ko bewakuf bna k rkha hua hai...
Please i request to everone please do not use IDEA no.
They will deduct your money anytime gor no reason.