[Resolved]  Idea — Not providing services as promised

Address:

Bhavnagar, Gujarat

Sir, I did a recharge of 745 unlimited internet plan on my idea no [protected] on 2nd july, 2014. According to this plan: MRP 745 Data Benefit: unlimited 4gb FUP Data Validity: 30 days FUP limit: Speed post 4GB @ 80kbps above information is provided by company website http://www.ideacellular.com/mobile-internet/3g/prepaid-data/gujarat, when i did my recharge. Now when my 4gb is over my internet speed is only 5 to 10kbps on full 3g network instead of 80kbps. Which is not sufficient to open a normal website. When i call customer care they told me that post 4gb speed is 0 to 80kbps. which is not provided on website. I have a screenshot of internet offers of idea which is attached with this complaint Mobile Number for contact: [protected]