[Resolved]  Idea Postpaid Connection — [protected] post paid to prepaid migration not yet done, delayed in process, mental harassment

Address:

Durg, Chhattisgarh

Dear mam,
I have mobile no [protected].i had given the postpaid to prepaid
migration request to MYIDEA showroom, aditya cellcom, 102, satya shanti
complex, hotel amanthran, ge road, supela, bhilai, c.g on dt 19/12/13.paid
the full and final amount of rs.1050 upto the date of 19/12/13.I have
given the request letter to them by mentioning all the above points
and mentioning that i will not be reponsible for the bill beyond this
period.Idea show room has given me a new prepaid sim-
[protected] for this and suggest me not to call from this no.

They told us you will get a message and a request registration id and
after that within 26 hours your no will be become prepaid, during this
period you should not call.

After that i got the message on dt 23-12-13, , 12:12 pm, that my request
is registered through communication id C1-[protected], "could not be
processed at the moment, we regret for the delay".
Again i got a message on dt 23-12-13, 1:47 pm that your request for
postpaid to prepaid migration has been registered through
communication id C1--[protected], "would be actioned within 26 hours".
Again i got a message on 25-12-13, 11:55 am that "your request of
postpaid to prepaid migration could not be processed at the moment, we
regret for the delay".
Again on dt[protected]:06 pm, i got the message, that your request for
postpaid to prepaid migration has been registered through
communication id C1--[protected], "would be actioned within 26 hours".
Again i got a message on dt 28-12-13, 02:01 pm that "your request for
migration could not be processed at the moment we regret for the
delay".

Till december my no is not migrated and i haven't got any update also.

During this period i was continue in touch with MyIdea showroom supela, bhilai mobile no [protected], I have continously communicated with them
on dt 21-12-13, 04-01-13,[protected]two times), 19-02-14, 19-03-14.They
always assured me that your no will be migrated within some time.i
haven't got any message, update or reason on no migration.I have all
the phone recording of this conversation.

Your Local Idea office aditya cellcom, supela, bhilai is also not
coprated with me and not give me any response.they make me is
illusion, shows neglgency.

During this period on December 23, 2013 12:42 PM i wrote a mail
subject(post paid to prepaid conversion of mobile no [protected], communication id-C1-[protected], DELAYED IN CONVERSION
) to ccare mp and appleate, and acknowledge them all the points, In
response On dt from12/24/13, from Amrita Shrivastava, Customer Service
Team Idea Cellular Limited - MPCG Circle, i got a mail, assuring that
my problem will be resolved very soon.

Your customer care center is also not given me correct and proper
answer of my mails.
They also not shows responsibility and customer care.

Again on dt Sat, 15 Feb 2014 10:51:48, mentioning the Subject:" Idea
Mobile Number : [protected] delayed in migration from postpaid to
prepaid and mental and financial harresment of customer", i wrote a
mail to ccare mpcg and appleate.
Again on dt 17-03-14, i got a mail from Amrita Shrivastava, Customer
Service Team Idea Cellular Limited - MPCG Circle, assuring that my
problem will be resolved very soon.

In between suddenly yesterday, i got a bill (no [protected])of two
months of jan and feb 2014 rs.868.61.I was shoked .
How you can do like this?.Customer have any value for idea or not?.i
was continuously communicating with you, requesting you for your
service to you and your local respresentative.Instaed of resolving my
request in time, you have generated a rental bill.Even i haven't use
also my no as per your instruction during this period.Right now also i
m not calling from this no.
From dt 19-12-13 to 20-03-14, you have taken 3 months for postpaid to
prepaid migration and not done the migration.
My firm is a very old customer of you.you can check my firm record.
I was not accepting this type of poor service from idea.As a service
point you mentally harrased me, cheated me, fraud me.It shows your
neglency.Your communication is poor, systems are poor.Your peoples are
irresponsible.I am not responsible for delay in the service from your
side and your poor communication and poor system and lazy people.
It is a white colored crime.

I will not pay any bill.It is totally against consumer interests and
against TRAI Consumer Service Policies.
Through this mail I am complaining against your customer care, local
representative aditya cellcom, supela office bhilai, who misguiding me
and mentally harres me and not guide me properly in time.

My request is to take strict action against your customer care who
handle me and your local supela office mydea point, aditya cellcom who
misguided me, make me in illusion and not process my request in time.I
also request to waieveroff my rentall bills during this period and
immediately migrate my no from postpaid to prepaid.It is a very
serious matter regarding customer care.

I am a very old customer of idea postpaid, i don't want any other
legal dispute in this matter.

please resolve my problem and update me immediately.
From madhuban fertilizer
dhamdha road, jewra sirsa, durg, c.g
santosh singh
[protected]
[protected]