[Resolved] Idea — Refund detail

pradmat

Address:	Malappuram, Kerala, 673635
Website:	www.ideacellular.com

Hi,

I have requested for a refund for my data recharge of rs. 1346 from idea as it was deducted twice due to network issue (1 done through paytm, 1 directly through idea site). Customer care confirmed they received 2 payments from my side and took a request to refund the amount to my account. It has been a month and have called customer care several times and i am getting same reply. It will be done within 24 hours. How can i proceed further?

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Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jul 20, 2016

Updated by pradmat I have requested for a refund for my data recharge of Rs. 1346 from IDEA as it was deducted twice due to network issue(1 done through PAYTM, 1 directly through IDEA site). Customer care confirmed they received 2 payments from my side and took a request to refund the amount to my account. It has been a month and have called customer care several times and i am getting same reply. It will be done within 24 hours. How can I proceed further?

Data Setter No: [protected]

Verified Support

Jul 20, 2016

Idea Cellular Customer Care's response Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 20, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 20th July 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular