[Resolved] Idea Telecom — Deducting the amount for for wrong entry USSD digits which are not service activation No.s

madhavtungana

from Chennai, Tamil Nadu

Address:	Rangareddy, Andhra Pradesh, 500018
Website:	Idea telecom

I was tried that to know the SMS balance of Vodafone, unfortunately i was pressed SIM-2(Idea) nstead of SIM-2 (Vodafone) it should show the wrong USSD but it directly deducted the amount of multiples of 10/- rupees.Repeatedly we are facing the problem

when we were called to customer care they are not responding properly, if i called to Customer care from another Idea No. then they said that server problem continuously they are saying to escape from me.

i asked to raise the complaint but those are not responding properly, otherwise not refund the my amount.

kindly take the action on telecom. by considering my complaint...

thank you,
Madhav.

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Jan 18, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2016

Idea Cellular Customer Care's response Hi Madhav,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Esther

Verified Support

Dec 08, 2016

Idea Cellular Customer Care's response Hi Madhav,

We tried contacting you on your Idea number but we couldn’t reach you. Hence, we request you to inform us the convenient date and time to contact you and have your issue resolved.

Regards,
Esther

Dec 08, 2016

Updated by madhavtungana Hi,

I will be available on Sauterday (10.12.2016) from 09:00AM to 06:00 PM,

Best regards,
Madhav.

Verified Support

Dec 17, 2016

Idea Cellular Customer Care's response Hi Madhav,

We tried calling you on your given numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Regards,
Abhi