IFB — AMC and related

Address:

Coimbatore, Tamil Nadu

To Coimbatore, Mr.Bijon Nag, Executive Chairman 21-Dec-2013 IFB Industries Limited Corporate office Home Appliances Division Kolkata – West Bengal – 700 107 Dear and respected sir, Sub: Maintaining my IFB washing machine –procured in 1997 After compliments, Season’s Greetings and best wishes to you and family. I wish to briefly bring to your attention about problems faced by me. I purchased IFB Supreme in 1997-after having user experience-of BOSCH – your collaborator - for over several years and with confidence. Presently I’m residing in Coimbatore after retirement from active service. I opted for AMC (TWO years) as of March 2012 for maintaining my IFB Supreme washing machine. I always had dispute with your local set up and had been sending several mails (on problems faced in maintaining my IFB.) in the past. I’m attaching copies of TWO of my last mails for, your necessary investigation and corrective action by your esteemed office / organization. The investigating persons should not be related to any of the present managers in Coimbatore – for an unbiased and justified end result. In general, IFB in Coimbatore, do not meet the standards of-BOSCH / IFB Industries in taking care of customers as it should be. IFB products are good and the service back-up is very bad due to negligence or ignorance of the people attached to related tasks. If you have noticed, BOSCH is catching up fast, in India due to failure by IFB service staff.( I too have been approached for a washing machine upon expiry of my AMC with IFB in March 2014. I did not want to bother you on this small grievance but felt, suffered enough for buying an IFB, but still feel you can make a change in my case. Many Thanks for your kind attention in this matter. V.Sivasubramaniam, Senior Citizen and Director of Engineering (Rtd - Hospitality Services) Sarojam Nivas, 14, First Cross, Vadavalli Coimbatore – 641041 Tel:[protected] / [protected]