[Resolved] IFB — Body for T2900. Lack of response from the manufacturer

sam.b

Address:

Kolkata, West Bengal

I have been using an IFB washing machine Model T2900 for the last 17 years. The body had to be changed twice during these years due to corrosion, against payment made as per IFB price list – but since 2013 even despite repeated complaints logged with the customer service I have not been able to get a replacement of the body, due to which I am unable to use the machine. If the body of this model cannot be provided, I request your organisation to let me know of the same. I may have to purchase a new washing machine from another manufacturer with more dependable long term service back up. Sambudha Bhattacharyya +91 [protected] [protected]@gmail.com

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Mar 19, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2014

IFB Industries Customer Care's response Dear Sambudha Bhattacharyya,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Oct 20, 2014

IFB Industries Customer Care's response Dear Sambudha Bhattacharyya,

As discussed with you by our branch office we will let you know once spares will be available.

IFB Team