[Resolved] IFB — Cheat by customer care

Dr Pradeep Kumar A R

Address:

600044

I am Dr Pradeep Kumar. I am a IFB washing machine customer for past 7 years and my machine is under AMC. I have registered a complaint about the noise produced by the machine on 4th October 2015. I am at Chromepet, Chennai, Tamil Nadu.

My complaint no. is [protected]

My customer id is : 2031822

Whenever we call customer care on the toll free number, they are simply dodging and giving fake replies that service engineer would come. But no one turned up till now.

My AMC is ending by 20th October, 2015. Hence they are simply postponing the service.

This is a planned cheat by IFB customer care as well as service department. Even the customer care is not forwarding our complaint to the next level or it is not forwarding the complaint to the service people of that area.

Chromepet area phone no. is :[protected]Given by customer care office )

Being the company by with a reputed name, I didn't expect this type of behaviour from your side.

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Mar 15, 2017

Complaint marked as Resolved

Verified Support

Oct 12, 2015

IFB Industries Customer Care's response Dear Pradeep

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Oct 14, 2015

IFB Industries Customer Care's response Dear Pradeep

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.