[Resolved] IFB — Complain regarding not servicing of Air conditioner

asifajm

from Dhaulpur, Rajasthan

Address:

Ajmer, Rajasthan

I was purchase an AC from your local dealer at Ajmer City from Surabhi Electronic in the month of March 2014. I submit a request on the website of IFB for free service, they told me to contact local dealer. I contacted with the local dealer in the months of July and August 2014 for two times regarding free service. The company assured me for free three services in a year but, it is very surprising that no one come for the same. The company only giving me tickets no. on my mobile which are as under : 12775094 dated 15.04.2014, 13343241 dated 14.07.2014 13545548 dated 11.08.2014 13613039 dated 18.08.2014 It is very surprising that Company not verified the work allotted on the each ticket no. and not collect any information from the Consumer. We have already Consumer items from Godrej, Videocon, LG, and they all are very effective in services and Consumer satisfaction. It is once again requested to look into the matter.

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Mar 16, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2014

IFB Industries Customer Care's response Dear Mr. Asif,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.