[Resolved]  IFB — Complaint ID[protected] RidiculousSupport from IFB

Address:

Bangalore, Karnataka

Hello IFB, I am using IFB washing machine Sonorita and it is under AMS. I have logged a call on 3rd September as the washing machine has front panel switch issue. Till today there is no update from anyone from the IFB.Can someone let me know what is happening on this ID. The call was registered on 3rd September for the from panel switch issue and i have called IFB call center 100 times for an update. Each time i am getting passed to different TL or Floor Manager. After speaking multiple times with Floor Manager i got L2 and L3 numbers. L2 - Ravi - [protected] L3 - Bharath - [protected] I have called Ravi and he has confirmed that the front panel spare part is not available and committed that the issue will be fixed before 19th September.I have called L3 Bharath on 19th and he confirmed that he will raise an escalation to fix the issue. From 3rd September day nothing being happened and his cell is not reachable all the time.I have called Ravi again on 24th, he says there is no spare part available and he is helpless. Now can someone take responsibility and let me know where should i go to attend my call and to resolve the problem.After all these above incident, i am really frustrated and lost faith on IFB. If you guys are unable to solve the customer issue why are you selling the products and taking AMCs. If the spare part is not available take back your machine and give me my money back so that i can go for LG or Samung.