[Resolved] IFB — Complaint not attended

Saradhi T

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Dear sir,

I have a problem with my washing machine. The machined is vibrating more during operation.I called up service center 4 months back and the tecniciain attended and confirmed that it is problem with the stand and as per advice I purchased new one. The problem is not solved. Again i raised a complaint on 16.9.14 and the compliant no. is 13808387 after that 3 technician called me to rectify the problem and I need to explain them the problem again and again. One technician promised me that the shock absorbers are out of stock and the part will be available by 20.9.14 and he will rectify the problem by 20.9.14. On 20.9.14 I followed up with the service center and they said it will be rectified. On Monday 22.9.14 another person called me and asked me what is the problem and where is the address.
I have given my address and explained the problem. Today 24.09.14 another service person called me what is the problem ? I don't know when this will be resolved.

Since last 5 months the problem is not rectified. Also I spent Rs.1450 towards purchasing new stand which is not at all required. The old stand is good enough to support the machine with some repairs, The main problem is with shock absorbers. I don't know when this will be rectified.
Also whenever a technician come for inseption they show more Interest in selling therir products rather than attending the problem.

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Mar 23, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2014

IFB Industries Customer Care's response Dear Saradhi T,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

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Comments

promod2001

from Bareilly, Uttar Pradesh

complaint no. 14450221 dated 11.12.2014
AMC valid up to 29.09.2015

shilpa saxena
+91 [protected]

Maj. H.S Dilawri

from Sri Ganganagar, Rajasthan

I have purchased IFB 28 ltrs on 16 July'2014 from Chandigarh.
Along with extended warranty upto 14 July' 2016 by paying extra where i was given assurance that 5 free services will be carried out (6+6+4+4+4 Months).
Where as nobody has turned up till date.
I have logged a complaint with customer care regarding mal functioning of the microwave on 9th Jan'15 vide complaint/ ticket number 14664439, ID number is 10707349
Despite my repeated reminders to the call centre ( Ms. Kirti )no technician has turned up till date.

I was given assurance via email on 9th Jan'15 from [protected]@ifbgloal.com that technician will visit shortly &amp; the complaint will be resolved within 24 hrs.
Now i am stuck at my home hoping that your so called technician may come at anytime which is a mental torture to me.

Annie Swati Toppo

from Chennai, Tamil Nadu

Both of our IFB micro wave and washing machine model ELENA DX 5.5KG, SR. NO. WT ELN BX B 064389 is out of order. we called the customer service and complained about it twice. we were given complain no. 15523676 on the first day and complain no. 15530760 on the next. each time we were assured that they will call us back on mobile no. [protected] and someone will be sent to fix the problem within 24hrs.Yet it has been 5-6 days and neither any call nor any man has shown up. And it can be seen many people are facing this problem regarding the very poor customer service IFB is providing by not looking to the problems of its customer. Its really sad. Please do look to it.