[Resolved]  IFB — Complaint number: 11032106 senorita dx 5.5 kg washing machine

Address:

Kolkata, West Bengal, 700022

Despite writing the below email to CEO bijon_nag, I have neither received any reply nor received any acknowledgement.

Dear Sir,

IFB has traditionally maintained its market standing on Washing Machine since ages and I do have found memories of my relatives and friends proudly owning and displaying an IFB washing machine. Even the service quality and the persons attending to the same were very thorough and professional. Based on inputs from many I had purchased a Senorita DX 5.5 Kg Washing Machine and have been using it for the past 8 years without any problems which did show the robustness and the service life of the machine.Very recently i.e. in June 2016 we first complained about our clothes getting permanently stained with black colour after each and every wash. June 9, 2016 complaint ticket number was [protected]. The person who attended said that it was because of high Iron content and he installed a iron filter and we paid somewhere Rs 4000 to that person which included installation charges because we moved to a different house. He also sold an IFB detergent liquid too and said to use the same. Despite IFB detergent and Iron filter, our problems were not resolved. Almost all the clothes (including expensive one's) which we washed since then had permanent black stains. We probably thought that the machine might have lived its life and were fully prepared to purchase a new washing machine on exchange offers and we had decided to purchase IFB 6.5 kg Fully Automatic Front Load Washing Machine (Senorita Aqua SX - 6.5 KG) either through flipkart or from Reliance Digital store which we had already seen depending upon the cheapest cost. But my husband advised me to complain once again to IFB and if it was unserviceable then we can go or the new one. Accordingly a complaint ticket No 11032106 was registered for the same problem. We were assured that a Senior technician would come and solve our problem since in the last complaint the technician fooled us about iron content, iron filter without resolving our problem. On August 19, 2016 a technician named Suraj came to our residence, checked the WM and said that drum needs replacement.We agreed and said go ahead. He later asked Rs 3200 for drum replacement & Rs 345 as service charge. We politely told him that he can bring the new drum and replace the same and later he can demand all the money which was eligible including service charge. Be he bent upon that we should pay him Rs 345 for service charge and if we want drum we should additionally pay him Rs 3200. We again requested him to bring the drum, replace and then take all the money. But he didn't agree and demanded Rs 345 as service charge first. Sir, please tell me why should I pay the money when he has not resolved our complaint. Should we pay him just because he said the drum needs replacement (We registered a complaint because we knew there was some problem. We wanted solution as we don't wanted to get fooled again just like the iron content and iron filter). Was it not his duty to bring a new drum and replace the same and then demand all the money. Despite several requests he didn't budge and later threatened us that he is the only technician in this area and come what may because of the monopoly which he holds and commands here, we would not be getting any service from IFB. He also threatened that even if we go for new machine too, we wont get any service and he will ensure the same. We had seen such an unprofessional attitude for the first time from an IFB person. Till date there was never a problem either in New Delhi or in Mumbai. We are really scared now that we wont be able to purchase a new IFB washing machine nor get the earlier serviced because of the threatening made by Suraj on monopolistic service. Thought to bring the matter to your knowledge because of such person, the reputation of your company may be at stake.