[Resolved]  IFB — Complaint raised but no response from the IFB support

Address:

Bangalore, Karnataka

Hi, this is regarding my complaint on my IFB Senorita VX 6kg Model as I raised the complaint on 13/May/2015 My IFB customer ID: 10043687 Complaint No : 15526177 Stand Request no : 15526176 my concern about the complaint is, I have raised a request on my IFB Senorita VX 6kg on 13th May 2015 Problem: 1.Timer problem 2.need cleaning service of the machine. 3. requested for Stand I have raised a request on 13th May 2015, till now no body has called out .some how I got the service center details from my friend, I contacted them they said they will be coming on 14th May 2015. as I have waited on 14th till end of the day but no body has called and no body has came . and today (15th May 2015) also waited till no no response from them. again I contacted the customer care today morning, as they have raised the High priority Request, but no response, and the customer care people has given branch head of AP Hyderabad number Kalyani : [protected]/7605 tried these two numbers as well, but not reachable. Note: last time also the same story happened when we raised the complaint, the technicians has don't have any technical knowledge about the machine they will just come n go they don't even touched the machine. iam really Disappointed with the service. and the customer care people don't even have the service center contacted details, when I asked they said "contact details are not available". and the chittoor branch they don't even having the IFB service center, as per the customer care people, they said authorized service center " Raju Electronics". my concern is 1. how come the IFB is providing the service to the customers without knowing the technical knowledge of technicians ? 2.and not even having the contact details of the service center ? 3.even if customer support raise the "High Priority" request no response from the support ? please kindly iam asking u people to answer all these my concern's or questions whatever . and atleast try to provide the good service to the customers. and please resolve my problem ASAP.