[Resolved] IFB — Defected washing Machine

shiromani

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

I purchased IFB Washing Machine Elena SX 6 KG 800 RPM on 16.04.2012 with a 4 year Warranty. My customer ID is 3362590. But since the day of purchase every years its drier is giving problem. Every year I have to get it repaired from IFB. I don't understand why don't they replace this machine if its drier can not be repaired fully. Every year I have to take this exercise. since it is under guarantee till 2016, they company is not charging, but definitely the problem is continued and after 2016 they will start charging. This year also I register my complaint on 18.03.2015. My ticket no. is 15142312. After two days one of their engineer came and informed that its shocker and motor is not working. They needs to change both the parts. After 8-9 days their engineers came and replace the shocker of the machine and said that they bought motor of another model and will bring motor of this model and replace the same. Five days have passed no one has turned up. Since for the last 4 years I am facing the problems I want the following: 1. Either company should give me another piece of this model in place of the present one or repair my machine properly so that every year I should not face problem. 2. I informed them that my bill for this purchase is not traceable only one guarantee card is with me but that too is not having full details on that. I requested their customer care number of times to provide my bill details and machines details. But they are not providing that also. Kindly get my bill details of this model also.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Machine is not repaired and company has closed the complaints on their own without giving any document and without verifying from the customer. Their after sale service is zero. I requested Mr. Chanchal of IFB to provide the bills details, as it is not traceable at this moment, he is not picking my phone. Company is not doing anything to repair my machine or replacing of the machine or refunding my machine ever it is still under warranty. I am facing the problem since my purchase. Request to resolve this at the earliest.

customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2015

IFB Industries Customer Care's response Dear Shiromani,

We apologize for responding so late on your issue, We have forwarded your complaint to the concerned department, and will revert at the earliest with further updates.

IFB Team

Apr 03, 2015

Updated by shiromani You will be surprised to note that IFB company neither repaired my machine nor replaced my machine with a new one and nor refunded my money and yesterday I got a message from TD-IFBCRM that my complaint no. 15142312 has been resolved. When I contacted their customer care Mr. Anil who picked my phone informed me that my complaint no. 15142312 dt. 18.03.2015 has been closed by company. I told him how can it be done when my machine is not repaired fully. Its motor was to changed as informed by their Sr. Engineer and also on Wednesday their technician who was having mobile no. [protected] visited to see the machine and informed me that in morning i.e on Thursday he will bring motor and other parts if required to repair this machine. But he didn't turn up and not picked our phone. Moreover they have created a new complaint no.15248285 which is totally a cheating action.

I request to either get my machine fully repaired or either company refund my money or replaced this machine with another working piece. Also action to be taken on them how can they close the complaints on their own with verifying from the customer. Company did not give any document regarding this complaint or attending this complaint. Nor they confirmed from me what is status of my complaint.

regards,
Shiromani Bajaj

Apr 06, 2015

Updated by shiromani Thanks Indian consumer forum for helping me. After your intervention company replaced the motor of my washing machine. I will feel proud if I could do anything for this forum. Thanks again for your kind help.

Regards,
Shiromani

Verified Support

Apr 07, 2015

IFB Industries Customer Care's response Dear Shiromani,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers: 3900 4321 Email
id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

Apr 10, 2015

Updated by shiromani I am thankful to This consumer Forum who resolved my all the complaints and my washing machine is working properly now. Earlier also Indian Consumer Complaints Forum helped by solving some issues with the services of some company. Really grateful to you.

Thanks IFB also for solving the issue.

Regards,
Shiromani bajaj