[Resolved]  IFB — Defective machines - need to be replaced

Address:

Kolkata, West Bengal

I had purchased a top loading washing machine on 22nd May 2015 but unfortunately haven't been able to use it at least for once. The first machine was replaced because the circuit board was not responding and the machine couldn't be installed by IFB technician. The second machine had manufacturing defect as water was draining out from the bottom of the rat mesh. It was again requested for replacement on 15th June 2015 but this time it didn't got replaced. The machine has been lying with me since then. Since 15th June 2015 I had been frantically calling up the branch office and the Kokata service centre for assistance but I didn't get any positive response. Mr. Joydeep from the Kolkata Branch office didn't even have the courtesy of attending to customers as he had been avoiding my calls on a regular basis. None from the service branch did call me to inform the status of the replacement. It is with utmost dissatisfaction and frustration I am forced to share the sufferings with IFB formally. I have also been paying my EMI regularly without any failure. I would like to understand if a customer can pay the money without any failure then why the company fails in attending customers for service, when it is the moral and professional duty of the company to attend to customers. I would request for necessary actions. My details are furnished below for reference: Name of the customer: Anupam Das Address of the customer: 382 Ganguly Bagan, Post-Naktala, Kolkata -700047 Telephone number: [protected] Customer ID: 11079367 Name of seller: Khosla Electronics Pvt. Ltd. Garia, Kolkata-700047 Sales person: Mr. Chinmoy Basu Chowdhury Details of the appliance purchased: Top loading washing machine Model number: TL65RDS Thanks and regards