[Resolved] IFB — Defective Microwave not replacing | |||
This is regarding the complaint against one product purchased by me from IFB Point Chandigarh. On 8th Aug 2015, I purchased one Microwave Convection from SCO 2430 Sector 22, Chandigarh IFB Point. Model Number of Microwave is 30 SC4 and it costs me of 14500 Rupees. On 11th August 2015, one service person from IFB visited my house for installation of IFB Microwave and he said that Microwave is defective and it needs to be replaced. But after that IFB is not replacing my Microwave. I have called so many times to IFB customer care and to dealer as well but they are not ready to replace the Microwave. Please help me. Regards Arun +91-[protected] Was this information helpful? | |||
Mar 16, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Aug 17, 2015 IFB Industries Customer Care's response Dear ArunWe regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team Verified Support Aug 27, 2015 IFB Industries Customer Care's response Dear ArunWe hope we were able to address all your concerns to the best of your satisfaction. We sincerely regret the inconvenience caused to you and once again assure you our best services in future. IFB Team | |||
 2 Comments | |||
Comments
No, You were not able to address my all concerns.
First thing I receive the Defective piece at first place which is nothing but a frustration for a consumer.
Second thing, Your dealers are not well versed with the knowledge of Microwave and the services. Like Dealer didn't inform me about to activate the warranty. Until and unless I called to customer care, my warrant would n't been activated.
I had to follow up with the Demo guys to provide the demo on time. Your demo guys gave reasons that it was raining and couldn't come. It is a shame for IFB that they are giving stupid reason like this.
Third even after raising request for Replacement, no calls from IFB about the complaint and I had to follow up so many times. Your customer care executive are so rude and not having proper information. They sometime asked me to call to dealer and sometime asked me to call to branch manager who was unable to reach every time.
Fourth when I called to Dealer on Saturday morning then he again gave me stupid reason that we can't deliver today because there is no one in warehouse even though dealer got email from IFB to deliver the replacement.
So, above are my concerns and it wasted my money in calling IFB again and again and a worst service of IFB...
First thing I receive the Defective piece at first place which is nothing but a frustration for a consumer.
Second thing, Your dealers are not well versed with the knowledge of Microwave and the services. Like Dealer didn't inform me about to activate the warranty. Until and unless I called to customer care, my warrant would n't been activated.
I had to follow up with the Demo guys to provide the demo on time. Your demo guys gave reasons that it was raining and couldn't come. It is a shame for IFB that they are giving stupid reason like this.
Third even after raising request for Replacement, no calls from IFB about the complaint and I had to follow up so many times. Your customer care executive are so rude and not having proper information. They sometime asked me to call to dealer and sometime asked me to call to branch manager who was unable to reach every time.
Fourth when I called to Dealer on Saturday morning then he again gave me stupid reason that we can't deliver today because there is no one in warehouse even though dealer got email from IFB to deliver the replacement.
So, above are my concerns and it wasted my money in calling IFB again and again and a worst service of IFB...
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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I had to call so many times to IFB Customer Care and request them to replace the microwave immediately but customer care executive asked me sometime to call to dealer and sometime to branch manager which was directionless.
I need compensation for my loss of more than one week.
Regards
Arun