[Resolved]  IFB — Delayed and poor quality service from ifb

Address:

636008

I have raised a complaint of 12.03.2016 (Complaint no.-[protected]). The call center promised for service within 48 hrs but till 17th no one came. Till then we tired call center, service center and branch manager (Shanmuga) for several times but the call will go with no response or with promise that the service will be provided immediately. Then on i contacted ifb-area service manager (Gopal) on 16th evening and he assured they will attend the complaint immediately by 117th. But again till 17th afternoon no one came and by after follow-up with asm-ifb, person visited my house by evening for two minutes and left. Ultimately only by 18.03.2016 the washing machine got repaired.

But because of poor quality repair service, the washing machine again got same fault by 29.03.2016 and raised a complaint via no. [protected]. This time call center promised for attention within 25 hrs. As the complaint is repeat in nature. Till now no one has visited to repair the washing machine and after two days of try. Meanwhile the call center just kept promising that the issue will be escalated and quicker service will be given and provided tn- manager's landline no. ([protected]); in-which no one responded till now. Just few minutes back mr. Gopal (Asm-ifb) attended the phone and assured that the complaint will be attended today.
Such as the poor service and repair quality of ifb.

The most irritant one is that the call from a customer is not been attended by manufacture’s for two days and call center is not willing to share any higher official’s contact no to escalate the issue. Also during 18.03.2016 attention, without informing my spouse, they billed for amc and went. Now even after the machine is covered under amc, the response is very poor.