[Resolved]  IFB — Denail of repairing washing machine supremo damaged by ifb technician

Address:

Pune, Maharashtra

I lodged complaint(no[protected] on 15 march 14 with customer care IFB for washing machine model supremo for change of rubber gasket.Acoordingly technician visited and replaced the same, the person also informed that shocker/
dumping of machine require change.I agreed to as technicians are better judge.The dumping was changed by IFB, technician.After changing the dumping we noticed leaking of water from machine, which was notified to technician, who tried almost for three days to resolve the issue but with out any result.He asked me to again lodge the complaint with IFB, which was lodged on 03 apr14vide no 12695170.In this case no one from IFB came to attend the same till i approached higher ups.On 09 Apr technician came and told us the drum /tub of the machine is damaged and needs replacement.I asked him to show me the place of damage, to my surprise it was the place next to dumping which was changed by the technician. It was during replacing dumping the person had damaged the drum and tried to conceal the same.I tried on number of times to resolve issue with service head Pune Mr Shiva MOB NO [protected] but of no use.I want IFB officials to look into the matter or I will take legal course of action