[Resolved] IFB — Dissatisfactory response and support services from IFB | |||
Dear Sir, Unfortunately I decided to buy the IFB Direct Drive 7Kg Front Loading SS Drum washing unit about 2 years from now. The decision for purchase of IFB was influenced on its use during my overseas stay. However, since installation it has heavy vibration especially during spinning cycle which make the machine to move in any direction abnormally/aggressively. The IFB Service Engineers did continue justifying and sold as well the accessories such as Wheeled Platform. Can IFB suggest the right action as machine can not be kept tied with belt to keep positioned? Also, cloths get perforated during wash for some unknown reasons while the complete cycle gets automatically selected. Again the reasoning justified by visiting IFB Service Engineers/Technicians is never satisfactory and in the name of solution they try/sell the De-scaling Powders. Could the no use or sparingly use of De-scaling Powder be the reason for perforation? Obviously, above remedial measures suggested by visiting service engineers are profiting the product seller/shop but tarnishing IFB's credentials. As it is Indian market, such unsatisfactory explanations continue and I am still not convinced if the same works in Germany (the parent country). Possibly, the service support is dependent on poorly trained/educated/low paid people whose aim always remain focussing the shop/seller profit and so his share of profit at IFB's image. N R K Sinha, [protected]@gmail.com [protected] Was this information helpful? | |||
Mar 15, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Jan 19, 2015 IFB Industries Customer Care's response Dear Mr. Sinha, We tried to establish contact with you but unfortunately we could not get through. We are unable to find your details in our database with this number you provided. Please provide an alternate number preferably the registered number or the complaint id. Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations. IFB Team. Verified Support Jan 20, 2015 IFB Industries Customer Care's response Dear Mr. Sinha, As discussed over the phone we have escalated your machine issue to our concerned branch office and will revert at the earliest. IFB Team. Verified Support Jan 23, 2015 IFB Industries Customer Care's response Dear Mr. Sinha, As per your appointment your machine complaint will be attended on Saturday (Tomorrow). IFB Team | |||
 2 Comments | |||
Comments
Dear Sir,
SO FAR I HAD BEEN CALLING THE SERVICE REPRESENTATIVE THROUGH SELLER SHOP AND THIS IS MY COMPLAIN IN WRITING AIMING TO REACH DIRECTLY TO IFB. MY MAIL ID AND CELL NOS ARE WELL IN WORKING BUT WHAT ELSE YOU ARE LOOKING FOR IS NOT WELL UNDERSTOOD. PLEASE CLARIFY. COMPLAIN IS REPRODUCED BELOW AGAIN.
Unfortunately I decided to buy the IFB Direct Drive 7Kg Front Loading SS Drum washing unit about 2 years from now. The decision for purchase of IFB was influenced on its use during my overseas stay. However, since installation it has heavy vibration especially during spinning cycle which make the machine to move in any direction abnormally/aggressively. The IFB Service Engineers did continue justifying and sold as well the accessories such as Wheeled Platform. Can IFB suggest the right action as machine can not be kept tied with belt to keep positioned? Also, cloths get perforated during wash for some unknown reasons while the complete cycle gets automatically selected. Again the reasoning justified by visiting IFB Service Engineers/Technicians is never satisfactory and in the name of solution they try/sell the De-scaling Powders. Could the no use or sparingly use of De-scaling Powder be the reason for perforation? Obviously, above remedial measures suggested by visiting service engineers are profiting the product seller/shop but tarnishing IFB's credentials. As it is Indian market, such unsatisfactory explanations continue and I am still not convinced if the same works in Germany (the parent country). Possibly, the service support is dependent on poorly trained/educated/low paid people whose aim always remain focussing the shop/seller profit and so his share of profit at IFB's image. N R K Sinha, [protected]@gmail.com [protected]
SO FAR I HAD BEEN CALLING THE SERVICE REPRESENTATIVE THROUGH SELLER SHOP AND THIS IS MY COMPLAIN IN WRITING AIMING TO REACH DIRECTLY TO IFB. MY MAIL ID AND CELL NOS ARE WELL IN WORKING BUT WHAT ELSE YOU ARE LOOKING FOR IS NOT WELL UNDERSTOOD. PLEASE CLARIFY. COMPLAIN IS REPRODUCED BELOW AGAIN.
Unfortunately I decided to buy the IFB Direct Drive 7Kg Front Loading SS Drum washing unit about 2 years from now. The decision for purchase of IFB was influenced on its use during my overseas stay. However, since installation it has heavy vibration especially during spinning cycle which make the machine to move in any direction abnormally/aggressively. The IFB Service Engineers did continue justifying and sold as well the accessories such as Wheeled Platform. Can IFB suggest the right action as machine can not be kept tied with belt to keep positioned? Also, cloths get perforated during wash for some unknown reasons while the complete cycle gets automatically selected. Again the reasoning justified by visiting IFB Service Engineers/Technicians is never satisfactory and in the name of solution they try/sell the De-scaling Powders. Could the no use or sparingly use of De-scaling Powder be the reason for perforation? Obviously, above remedial measures suggested by visiting service engineers are profiting the product seller/shop but tarnishing IFB's credentials. As it is Indian market, such unsatisfactory explanations continue and I am still not convinced if the same works in Germany (the parent country). Possibly, the service support is dependent on poorly trained/educated/low paid people whose aim always remain focussing the shop/seller profit and so his share of profit at IFB's image. N R K Sinha, [protected]@gmail.com [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
83%
Complaints
6868
Pending
0
Resolved
5639
+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
View all IFB Industries contact information
Unfortunately I decided to buy the IFB Direct Drive 7Kg Front Loading SS Drum washing unit about 2 years from now. The decision for purchase of IFB was influenced on its use during my overseas stay. However, since installation it has heavy vibration especially during spinning cycle which make the machine to move in any direction abnormally/aggressively. The IFB Service Engineers did continue justifying and sold as well the accessories such as Wheeled Platform. Can IFB suggest the right action as machine can not be kept tied with belt to keep positioned? Also, cloths get perforated during wash for some unknown reasons while the complete cycle gets automatically selected. Again the reasoning justified by visiting IFB Service Engineers/Technicians is never satisfactory and in the name of solution they try/sell the De-scaling Powders. Could the no use or sparingly use of De-scaling Powder be the reason for perforation? Obviously, above remedial measures suggested by visiting service engineers are profiting the product seller/shop but tarnishing IFB's credentials. As it is Indian market, such unsatisfactory explanations continue and I am still not convinced if the same works in Germany (the parent country). Possibly, the service support is dependent on poorly trained/educated/low paid people whose aim always remain focussing the shop/seller profit and so his share of profit at IFB's image. N R K Sinha, [protected]@gmail.com [protected]