[Resolved]  IFB — Disservice for Dishwasher

Address:

Chennai, Tamil Nadu

I purchased a Dishwasher from IFB three years back. I started leaking water during its working.When I reported to IFB under Complaint No 11863753re they sent a Technician after 5 days who checked the machine and said that the heater inside has got to be replaced.As the AMC is not renewed he advised to renew the AMC . I told him that instead of renewing the AQMC I will pay for the item to be replaced and also the service charges. He said that be renewing the AMC I will be benefited for4 long term including the items replaced and also it will enable the company to replace within 2days. I agreed and and paid Rs 6700 . He never returned and after repeated phone calls I was told that there are no stock of heaters and it should come GOA> after 10 days of repeated reminders two persons from the firm called on my house and took the machine to the firm with the assurance of returning the machine fully repaired. They reported the next day with the assurance that everything is set and asked me to pay Rs 1700 for some part WITHOUT REPLACEMENT OF HEATER. I refusd on the ground that I have renewed the AMC on the assurance that I need not pay any charges, THE MACHINE IS IN THE SAME POSITION LEAKING WATER AND THE COMPANY HAS PLAYED TRICK WITH ME BY COLLECTING AMC CHARGES AND NOT REPAIRING.