[Resolved]  IFB — False promise, lie, no part replacement on new washing machine

Address:	Ahmedabad, Gujarat, 382350
Website:	www.ifbappliances.com

Don't purchase any IFB products if you want to save your hard-earned money. The people (customer support) work there are liers and I guess, that's what IFB teach them in the training.

Here is a real story:
[protected]-
I've purchased IFB Serena SX Washing Machine in September'2016. On the next day of purchase, I've found many scratches at the bottom cover (right side) of emergency dranage line. I'd immediately called their customer support and registered a complaint for part replacement (yes part replacement because it was just a cover).

I rembember that their technician visited my home, took some pics of that cover before Navratri (27-28 September' 2016) and told me that it will take 2-4 days to get it replaced as they need to order it from Goa office. Today, it's 1st December'2016 and the part isn't replaced yet.

I've called several times on their toll-free customer care number and their tele-callers used to register a complaint, then after few days it resolved/closed/cancelled automatically without any reason. The same thing happening since last 2 months - I call, they register and then it resolve automatically. I don't know what these guys are up to?

Below is the list of complaints / ticket numbers which has been resolved/closed/cancelled without any reason:

[1] Ticket No.[protected] - Registered on 27-September-2016 - Closed on 29-September-2016
[2] Ticket No.[protected] - Registered on 29-September-2016 - Closed on 19-October-2016
[3] Ticket No.[protected] - Registered on 19-October-2016 - Closed on 04-November-2016
[4] Ticket No.[protected] - Registered on 09-November-2016 - Cancelled - no info. provided from IFB
[5] Ticket No.[protected] - Registered on 01-December-2016 - *fingures crossed*

(a) My location: Ahmedabad, Gujarat, India.
(b) Local IFB service center who handles Ahmedabad (atleast my area)
Bhoomi Enterprise, Ahmedabad.
Contact Person: Monica
Contact Numbers:[protected] / [protected]
(c) Area head / Responsible persons for such incedences:
- Anurag Dhairya: [protected]
- Shyam Prasad: [protected]

* I am sharing the above numbers in public because IFB customer-care itself given me the above infomation to ask about the status directly. Anurag Dhairya, he always given me false promises that the part will be replaced next day-in 2 days bla bla bla, and now he is not even picking up the call. Mr. Shyam Prasad, his number is ringing always so I guess he is travelling to the moon.

I've paid them full in cheque but I wish I could pay them in installments so that I can kick their *** now and stop the remaining payments until they replace the part.

I could happily share my IFB customer ID as well as my personal information here but now I want these guys (if they are reading this) to find me and serve me what I've paid for.