[Resolved]  IFB — Faulty Convection Microwave product - Pending more than 1 month

Address:

Bangalore, Karnataka

Team IFB, THis is a SERIOUS CONCERN about your service. I picked up ...a IFB convection microwave (23BC4) on 17 Dec 2014 (Inv. [protected]) . The door handle got dislocated on 24 Dec 2014. I registered a complaint[protected] on the same day. All the service engineer did was on 27 Dec that he checked and told me that I will have to pay for the handle. I said i will pay but i need in writing that Handles are NOT covered under warranty. As soon as I told this, the service guy told me that he will get back. Nothing happened till first week of Jan 2015. Posted a SoS message on FB. Got a PROMPT reply to help on 12 Jan. I am in touch with Rahul from Bangalore Office ([protected]) on a daily basis. Reason given is that the handle from Goa is on the way. Surprised!! I logged a call on 19 Jan[protected]. I asked for another person in the escalation chain. No one is ready is ready to help. I just want to share my 'wonderful' experience with my IFB microwave without a handle for more than 3 weeks. Can someone look at this message and kindly have a courtesy call with me Please? CUstomer Id 3616301. Suresh, bangalore