| Address: | Visakhapatnam, Andhra Pradesh |
This is Haragopal Iruku, a thoroughly and repeatedly suffering, highly desperate and deeply frustrated customer of IFB .
My customer ID 10469254
Complaint No : 126993 dated 17.5.2014
AMC no 7128 dated 1.11.2013
While I appreciate some your response in attending to our call and issuing a Ticket, your operating staff are simply not caring at all in making machine operative. I very much regret to inform you that my machine is not made working even today .
One of your service engineer came on 16th and did something and left without solving the problem.
On 17th May one Mr. Sreenivas Cell No : [protected] came and said that one part is defective and he will bring it and repair. Till may end he did not turn-up During 1st week of June, when we were out of station, it seems he called on our home no and he was asked to come after 4 to 5 days.
Till 19th June ( One month after we gave complaint ), he did not come back. When we contacted, he asked us to contact Head office for the part .
I am shocked to experience such a careless and irresponsible attitude towards maintaining your machines and more so, when we are in AMC .
We do not know whom to contact locally and even if we call no positive response from other side. The customer is thrown into a situation where he does not know what to do.
Our Machine no 3059972 date of purchase :[protected]
AMC no : 7128 dated[protected]
Around July 17th, mechanic came and said that the part is not available and they will give Exchange offer.
I got a call from GOA, I asked them to send me mail giving all details.
So far no mail and machine is in a DEAD condition.
We do not know whom to approach.
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