IFB — Ifb service person destroyed my washing machine during AMC and now no response.

Address:

Bangalore, Karnataka

I bought a front load executive plus 5 KG washing machine from IFB in march 2006. in 2014, as it was 8 years old so i thought to get AMC for my washing machine on 30 April 2014. for that I paid 2360 Rs. This year in beginning of April i faced a shifting problem in washing machine while washing a bed-sheet so i register a complaint with IFB. A service person came and told me that ball-bearing have problem... i was not convinced but still he tried to open them. He cudn't take old ball-bearing out of the wash-tub so he dismantle whole wash-tub from washing machine without my consent and took it to his service centre. During the process he broke the inlet pipe of wash-tub, to repair that he took 122 rupees from me... thought it was his fault but still i paid as for small money i don’t want to fight. After 4-5 days he brought back the wash-tub and rejoined it. after that he left i saw that washing machine is still shifting... i again registered a complaint.. i called so many times to ifb customer care centre but service person didn’t visit. I talked to senior officials even... my AMC get over on 30 April... after so many call at-last service person came on and changed the shock absorber but still the problem is not resolved... washing machine is still shifting and that even in normal load and making very bad noise... noise problem was not present earlier but after the repair it is in very bad shape.i don’t know what to do... i am tired of calling ifb again and again and explaining my problem to them. Following are the related details: My AMC number : 251, dated 30/04/2014 icr number: 403 compalint ticket numbers: [protected]n 16 april, 2015 15398274 on 24 april, 2015 15426253 on 28 april, 2015