[Resolved]  IFB — IFB Service very poor

Address:

Bangalore, Karnataka

We are facing issues with the service provided by IFB and its franchise Trinity enterprise which is very worst. From November 2013 we have raised many complaints (Complaint no: 12047557, 11867607, 12700453 .Don’t have details of some other complaints number) with IFB regarding the same issue and the issue is not yet fixed. Whenever service agent comes he tells something and fix something else and collects the service chargers. Though the warranty is for 1 month for each complaint IFB Service agents never came back and fixed the issue even after repeated calls and complaints. Every time service agent visited Insisted to take insurance (Worth 2584/-) and bluffed that it will replace the parts within two days of Insurance which never happened. After we took insurance that service agent never came back instead some other person stating it will take time to get the parts. The latest complaint (No :[protected] which we have raised on the same issue is on 04-APR-2013. As per the customer case they have told that it will resolved in 24 hrs and till today (12-APR-2013) which is more than a week none of the service agent has come and fixed issue. I am calling daily to customer care and routine answer what I am getting they will escalate to higher authorities and get it done in 24hrs which never happened. It became part of our daily work to call IFB and request them to get it repaired and getting frustrated. My wife being pregnant and very weak had to wash clothes from past three months adding pressure to her and health is getting impacted which IFB is responsible.