[Resolved]  IFB — IFB Washing Machine

Address:Jalandhar, Punjab

I have purchased new IFB washing Machine ELENA SX model No[protected] in favour of Neelam Gupta w/o Yash Gupta from Sokhal Gift Centre railway Road Kapurthala Punjab vide bill no-965 dated on.11-11-12. Now machine is giving abnormal sound, the complaint was lodge IFB service centre Jalandhar.Sh Gurdeep visited the house and said there is problem in Bearing, the same was attended after two Or three days. After lapse of seven days he did not turn up to attend the same. we are try to contact again madam Manisha assured on phone the complaint was already handed over to Sh Gurdeep. He will look after the same. Sir, kindly council the Sh Gurdeep neither he is not attending the complaint nor he is not attending the phone, Now situation is so worse even service station Jalandher not picking the phone call unnecessarily we are trying the same no of times. In view of above facts I request your good self kindly look into the matter try to set right the machine immediately and council led the concerned staff not to hesitate the customer in future Thanking you Neelam Gupta [protected]
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Mar 16, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Mar 19, 2014
IFB Industries Customer Care's response
Dear Mr. Gupta,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.


IFB Team
Verified Support
Mar 20, 2014
IFB Industries Customer Care's response
Dear Ms. Gupta,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com . Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team.
Complaint comments 

Comments

Dear Sir,
This is to inform you that we have purchased IFB washing Machine on 27th Feb'13 against Bill no. DOWB38775 from Dawar Electronics Pvt. Ltd. Gurgaon. After 15 days, we made a complaint as there was some problem in door lock...After few months, It drains soap water immediately after start. Since we had lodged so many complaints, IFB representative Ms. Kavita - Mob [protected] assured us that incase of any further fault we will replace your Machine. Presently Machine is skipping timing & again we lodge a complaint for the same. Today we had word with one of senior Manager Ms. Neema, she said we will get it fixed by changing the TIMING KIT but we cannot replace the same. This is to bring to your notice that we have been in touch with IFB customer care since last 7 to 8 months & now we donot want to repair it. You are requested to please check our complaint data base with Customer care. We are fed up with this machine as we made so many complaints in the last one & half year. Neema clearly refused that since its been more than one year we cannot replace the product. Also to inform you that We had complaint end number of times, Technical guys came in, repaired it but after few days we realised that problem is still there, IFB is befooling us...Please take immediate action against them.

Gurpreet Singh
[protected]
Complaint no 13727774
Customer I'd[protected]
My Mob No: [protected]


Hi,

I am raising this complaint as the last option hoping some one in the company would resolve my issue. Complaint no 13727774 . Customer I'd[protected]. I had raised the above complaint on 9 th September and till date it's not been resolved. I am just fed up with your service. Your competitor LG is 100 times better in service. I have a FIB washing machine. I called several times regarding the issue. Spoke to Balvinder who assured me of repair. Initially it was assigned to Karthik oh no [protected] service agent from mysore. He informed me that he is on the way and asked me to wait in the busstop. I wasted my time waiting for 3 hours in the busstop but never turned. Prior to that I spoke to service agent named Harish from coorg tel no [protected] . He never picks my call now. If you do not resolve my issue I would go to the social media and to consumer court if required. It's always false promise made by you. I had extended the warranty by paying 7000 .post that nobody bothers about the issue. Sincere request - can you please refund the amount paid for the warranty so that I can drop your IFB washing machine to dust bin. One of your disappointment. Can call me on [protected] of interested.

Regards,
Vikram
sir

My name is M.Nagendra.I am customer of IFB.My customer ID is 2492810, I purchased IFB Senorita DX washing machine on[protected].
Waranty expired on[protected].I took AMC paying Rs 2326 under 10% discount on[protected] prior to the expiry date ) ride bill
serial no 12856 for the year[protected].At the time of taking AMC, I informed collecting person MR Ramanjaneyulu that the water
softener is not connected properly connected to the machine body and it is to be attended.He said he will send the technician.
But nobody came and attended .

1) I gave a complaint to the customer service center by phone [protected].The complaint number given to me was 1422046 on[protected].
After the complaint no technician attended.
2) Again I contacted customer service center and complained them .Then complaint number 14313103 dt[protected] was given to me and
I was informed to contact the local service center at Hyderabad, Telangana state.I contacted local sevice center several times.
Every time they said they are sending technician, but no technician attended the complaint.
3) Again I contacted the customer service center and complained.They gave complaint number 14395374 date[protected].Till now no
technician attended the complaint.

The people at Hyderabad service center are reluctant to attend the complaint.This type of customer service from your end is not expected.
If this continues, no customer will opt for AMC in future.Your company reputation will go down.
Please take immediate action and see that my complaint is attended.If it is not possible, cancel the AMC and return the amount.


M.Nagendra,
[protected]
[protected]
cust ID : 2492810
sir

My name is M.Nagendra.I am customer of IFB.My customer ID is 2492810, I purchased IFB Senorita DX washing machine on[protected].
Waranty expired on[protected].I took AMC paying Rs 2326 under 10% discount on[protected] prior to the expiry date ) ride bill
serial no 12856 for the year[protected].At the time of taking AMC, I informed collecting person MR Ramanjaneyulu that the water
softener is not connected properly connected to the machine body and it is to be attended.He said he will send the technician.
But nobody came and attended .

1) I gave a complaint to the customer service center by phone [protected].The complaint number given to me was 1422046 on[protected].
After the complaint no technician attended.
2) Again I contacted customer service center and complained them .Then complaint number 14313103 dt[protected] was given to me and
I was informed to contact the local service center at Hyderabad, Telangana state.I contacted local sevice center several times.
Every time they said they are sending technician, but no technician attended the complaint.
3) Again I contacted the customer service center and complained.They gave complaint number 14395374 date[protected].Till now no
technician attended the complaint.

The people at Hyderabad service center are reluctant to attend the complaint.This type of customer service from your end is not expected.
If this continues, no customer will opt for AMC in future.Your company reputation will go down.
Please take immediate action and see that my complaint is attended.If it is not possible, cancel the AMC and return the amount.


M.Nagendra,
[protected]
[protected]
cust ID : 2492810
IFB customer service is not upto expectations ie not good.
Hello,
i have purchased a elena vx washing machine last year apr 2014, since than im facing a single major problem for which i have lodged complaints several times. Machine causes lot of vibration and movements during spinning, it moves from its place, caused injury to my wife also. But ifb engineer says that our IFB stand is faulty, some says machine indigenous problem but nobody could be able to correct these problems.

Another recent complaint is that machine does not take water upto its designated level in certain programs(only in cotton programs) otherwise water level is ok in synthetic program, ifb engineer came changed the water level sensor but problem persists. now both problems persists.
Thirdly engineer come to visit by their own convenience and moreover they do not listen our problems.
i have taken half day from hospital several time to make sure that engineer will solve the problem, it becomes difficult to take leave all the time for this purpose.

i know i have committed a serious mistake of purchasing IFB machine.

now again and again... i have lodged several complaints..but always received message from..TD-IFBCRM .. that complaint has been resolved..but nobody had come to attend the complaint, even nobody called to me, regarding my ifb washing machine complaint...i have all emails written to them and all sms received.
i believe ifb people are making fool the customer, , who has bought this machine on behalf of their company's name.
dr alok mittal
[protected].
I first filed a complaint as my Front Loading IFB Washing Machine (Serena Sx 5.5kg) broke down on 25-March-2015, Complaint Number [protected]. It was attended to on the next day (26th March) by IFB mechanic, Abdullah who, upon inspection said that some parts are broken and this needs to be purchased (machine under AMC with IFB till 2017). After following up for almost every day and escalating this to Priya (Manager), they sent another person (Parthiban) on 2-April who brought some spare parts and fixed them but, later declared that the drum was broken (strangely the first person never found this out!). Rajesh now went back saying he needs to order a new drum. It has been 13 days since he went back and nothing has happened till date.

It is almost a month since the washing machine broke and still no news about when its going to be fixed. You only get excuses from IFB's services Franchise, SWAYUM SOLUTIONS, Chennai - 91.

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