[Resolved] IFB — IFB washing machine.. very bad after sales service

saddagad

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I have raised two complaints for IFB and it has been 45 days since I have raised the complaint. There is no response so far. They have very poor service. They are closing the tickets without resolving the issue. Please don't buy IFB products at all.

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Complaint marked as Resolved

Finally my IFB washing machine problem solved after 2 months. received calls from customer care and main office about the part replacement to check whether the problem is solved and I am happy.

customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2014

IFB Industries Customer Care's response Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

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Comments

saddagad

from Bengaluru, Karnataka

My IFB washing machine is in warranty and I had raised complaint 13690732 to IFB

customer care saying the problem of drum not rotating on Aug 26'th 2014. They had

told they would need to replace drum. But they had closed the complaint without any

intimation to me. I had contacted customer care and again raised complaint

13801438. This compliant was also closed without solving the problem and intimation

to me. I had asked them to reopen the case. They had given manager Suraj number

[protected] to speak for further assistance. Every time I call them they have been

informing drum would be replaced in 2 days. Today Oct 16'th 2014 but the problem is

still not resolved. My IFB customer ID 3106325.