[Resolved]  IFB — Improper servicing of split ac.

Address:

Kolkata, West Bengal

I have recently purchased IFB AC, 1 ton, 3 star, model no. 1ACS12KA3TC. After a month o[censored]sage I called for servicing ( first 3 services are free). Two very young age boys attended on dt. 18.04.2015 from IFB, started my ac and wiped it with cloth, poured water in indoor unit in the name of cleaning and also wiped flaps while the ac was in operation!!! When they left I found that my ac is not cooling properly as it was doing earlier. I immediately informed them to re attend and check again, which they flatly refused. I called and even mailed their customer care and informed them in details whatever happened. On dt. 20.04.2015 another person from ifb attended and after checking remarked that whoever attended last time had completely done wrong resulting in leakage and loss of GAS. He will inform ifb of the same. I asked when it will be rectified he said it will take time, may be a month or more. Its shocking and horrified me with such unprofessional attitude from ifb. Will ifb repair it after summer? Who is responsible for damage to my new AC? Will IFB pay compensation or will I have to move consumer court? My registered mobile number is [protected].