Comments
Thanks for getting back to me, However I have already written to the email address indicated above. For your reference I am copying all my emails sent and pasting below. You could also contact me @ [protected].
Regards
Sanjeev
====================================================
From: Sanjeev Kumar [mailto:sanjeev.[protected]@manthan.com]
Sent: Monday, February 8, 2016 11:36 AM
To: '[protected]@ifbglobal.com'; '[protected]@ifbbangalore.com'
Subject: RE: Concerning my ticket # [protected] - Urgent attention required. Reminder 10
Hi –
This is very sad to see that even after multiple reminders my emails below were never attended. Problem with my washing machine continues. Having called multiple times with no resolution. Can someone let me know, if this how IFB treats its consumers. If I don’t get to hear back with the resolution of my problem, I have no choice but to go to consumer court. Can you please let me know as to what’s going on…
Best Regards,
Sanjeev Kumar
Cell : USA: +[protected] | India : +91-[protected] | Email: sanjeev.[protected]@manthan.com
From: Sanjeev Kumar [mailto:sanjeev.[protected]@manthan.com]
Sent: Friday, February 5, 2016 2:10 PM
To: '[protected]@ifbglobal.com'
Subject: Concerning my ticket # [protected] - Urgent attention required. Reminder 10
Hi – This is with reference to my ticket # [protected]. Please note my washing machine is out of service for last 4 days with same recurring issues since last 4 months. Please note despite of multiple calls and reminders this issues has not been resolved. Your service center has been demonstrating disappointing behavior including your customer care showing complete ignorance at IFB side.
Can you please let me know what needs to be done to get this done. As a company do you think a customer has so much time to keep calling you. I need immediate attention please.
Best Regards,
Sanjeev Kumar
Cell : USA: +[protected] | India : +91-[protected] | Email: sanjeev.[protected]@manthan.com
From: Sanjeev Kumar [mailto:sanjeev.[protected]@manthan.com]
Sent: Thursday, February 4, 2016 7:14 PM
To: '[protected]@ifbglobal.com'
Subject: IFB Service Bangalore is seriously disappointing
Hi – This is with reference to my ticket # [protected]. Please note my washing machine is out of service for last 4 days with same recurring issues since last 4 months. Please note despite of multiple calls and reminders this issues has not been resolved. Your service center has been demonstrating disappointing behavior including your customer care showing complete ignorance at IFB side.
Can you please let me know what needs to be done to get this done. As a company do you think a customer has so much time to keep calling you. I need immediate attention please.
Best Regards,
Sanjeev Kumar
Cell : USA: +[protected] | India : +91-[protected] | Email: sanjeev.[protected]@manthan.com
Regards
Sanjeev
====================================================
From: Sanjeev Kumar [mailto:sanjeev.[protected]@manthan.com]
Sent: Monday, February 8, 2016 11:36 AM
To: '[protected]@ifbglobal.com'; '[protected]@ifbbangalore.com'
Subject: RE: Concerning my ticket # [protected] - Urgent attention required. Reminder 10
Hi –
This is very sad to see that even after multiple reminders my emails below were never attended. Problem with my washing machine continues. Having called multiple times with no resolution. Can someone let me know, if this how IFB treats its consumers. If I don’t get to hear back with the resolution of my problem, I have no choice but to go to consumer court. Can you please let me know as to what’s going on…
Best Regards,
Sanjeev Kumar
Cell : USA: +[protected] | India : +91-[protected] | Email: sanjeev.[protected]@manthan.com
From: Sanjeev Kumar [mailto:sanjeev.[protected]@manthan.com]
Sent: Friday, February 5, 2016 2:10 PM
To: '[protected]@ifbglobal.com'
Subject: Concerning my ticket # [protected] - Urgent attention required. Reminder 10
Hi – This is with reference to my ticket # [protected]. Please note my washing machine is out of service for last 4 days with same recurring issues since last 4 months. Please note despite of multiple calls and reminders this issues has not been resolved. Your service center has been demonstrating disappointing behavior including your customer care showing complete ignorance at IFB side.
Can you please let me know what needs to be done to get this done. As a company do you think a customer has so much time to keep calling you. I need immediate attention please.
Best Regards,
Sanjeev Kumar
Cell : USA: +[protected] | India : +91-[protected] | Email: sanjeev.[protected]@manthan.com
From: Sanjeev Kumar [mailto:sanjeev.[protected]@manthan.com]
Sent: Thursday, February 4, 2016 7:14 PM
To: '[protected]@ifbglobal.com'
Subject: IFB Service Bangalore is seriously disappointing
Hi – This is with reference to my ticket # [protected]. Please note my washing machine is out of service for last 4 days with same recurring issues since last 4 months. Please note despite of multiple calls and reminders this issues has not been resolved. Your service center has been demonstrating disappointing behavior including your customer care showing complete ignorance at IFB side.
Can you please let me know what needs to be done to get this done. As a company do you think a customer has so much time to keep calling you. I need immediate attention please.
Best Regards,
Sanjeev Kumar
Cell : USA: +[protected] | India : +91-[protected] | Email: sanjeev.[protected]@manthan.com
Please also refer another ticket which was recreated after someone from your company decided to close happily. Ticket # is [protected]. BTW I haven't received any call. Though assurance given above helps you keep the customer waiting but further delay also creates anxiety.
Hope this is understood..
Regards
Sanjeev Kumar
Hope this is understood..
Regards
Sanjeev Kumar
Hi
Do you have any ETA to revert back on this matter or you just want me to keep waiting.BTW this is reminder 11. No Call, No Update no nothing. Can I really know what's going on. Does this company have any sense of inconvenience caused to the consumer and that to because of your problem and faulty product. Please get back asap.
Regards
Sanjeev
Do you have any ETA to revert back on this matter or you just want me to keep waiting.BTW this is reminder 11. No Call, No Update no nothing. Can I really know what's going on. Does this company have any sense of inconvenience caused to the consumer and that to because of your problem and faulty product. Please get back asap.
Regards
Sanjeev
Also Are you saying that spare part unavailability is a problem of consumers and you will make the consumer buy/exchange the appliance by paying whatsoever money IFB wants. Is this some kind of joke. BTW who is going to compensate the money I have already spent in dry cleaning the clothes for last several weeks. Do you have some kind of ETA/SLA or wanted to keep dragging this forever. Please respond at earliest.
Regards
Sanjeev
Regards
Sanjeev
IFB — Incorrect material delivered against online order
Incorrect items delivered against online order[protected]IFB Washing machine repair compliant long pending
My compliant on IFB washing machine is pending for 2 months still unresolved. Pj no. [protected]My washing machine shows PR5 during spin time .
I have IFB front load washing machine ... It shows much trouble for past three years ... Now its showing PR5 error on display board ... What should I do know ..83%
Complaints
6868
Pending
0
Resolved
5639
+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
View all IFB Industries contact information
Surprisingly management of this company doesn't have time and everything left on regional manager Bangalore who appears to be a highly irresponsible person. Can someone from this company help me here as I definitely can't pay additional money to buy new washing machine at discounted rate of 30 %
Regards
Sanjeev