[Resolved]  IFB Industries — Automatic water supply not working for the Washing Machine

Address:West Godavari, Andhra Pradesh, 534007

Hi,

We are facing following problems with our washing machine (aw60-8061).
1. automatic water intake is not working
2. machine is too noisy due to motor problem.

Details about washing machine
Purchased year:2010
Model no: aw60-8061

Note:
We are having the above mentioned problems since 1 year. since then we are trying to resolve the issues with the help of ifb service centers present near our localities but no one has given proper resolution. one person from ifb service center charged 350rs for just visiting and did not fix the issue.
And then after 5months another person came from the ifb service centre this time he investigated the issue and when we asked to solve the problem he asked us to pay 1400 and we asked him to fix the issue first he went back saying that he need to buy some stuff to fix the issue but did not turn up.
This is not expected from the ifb service centers and due to our previous experiences were bad with ifb service. we came up to file the complaint at this site.
So please do take this complaint and we request you to help us in the solving the problem.
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Dec 5, 2016
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Nov 01, 2016
IFB Industries Customer Care's response
Dear priya

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Complaint comments 

Comments

Very poor response from your local odisha service, they are not at all resolving issue from last 6months
Complaint numbers are 18033067, 18267602
mobile:[protected], [protected]
V. Ramabhadra raju, Vendanta limited, lanjigarh, odisha
Elena DX,
expecting quick response from you
IFB Industries Customer Care's response, Nov 2, 2016
Verified Support
Dear  Brunda

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
IFB Industries Customer Care's response, Nov 25, 2016
Verified Support
Dear Brundakalpana

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678  Email id: [email protected]

We assure you our best services.

IFB Team.   

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    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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