IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 15%
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3286
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 425 5678
(BSNL & MTNL)
140
54
58
32


Mobile:
Mobile:
108
83


Additional info
Customer satisfaction rating
15%
Complaints
3286
Responses
1810
Resolved
63
So far so good - The company responded to our notifications and is working on resolving complaints.

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IFB Industries Customer Care related pictures (159)

IFB Industries Complaints & Reviews

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IFB Industries — Top loading washing machine/E4

 BrahamRashmi on Jul 27, 2016
Dear Team,
This is very sad to write you mails over and over again and not getting any revert, this is very dis satisfying for a IFB user and is making me loosing trust in such good brand. I have filed 3 complaints regrading an E4 error been occurred in my top loading IFB washing machine. Few technicians visited and after changing many parts the washing machine is still showing the same error. First of all it takes several efforts and calls to ensure the technicians visit to check the machine. And after several visits they are not qualified/equipped enough to solve the problem. Its been...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Front loading washing machine complaint not addressed

 Shokhi Agarwal on Jul 26, 2016
I lodged a complaint with IFB regarding the abrupt stoppage of my machine on 25.07.16. On opening the door I found that the drum is not able to rotate properly and is getting stuck. It is somewhat misaligned I suppose. I was told that someone from IFB will be contacting me within 24 hours but when no one turned up, I called at the customer care again. I was assured that the job has already been allocated to a technician and that he will be contacting us in next 2 hours. the two hours have already passed still no call came from any technician. I have even registered the complaint with the website...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Ifb-dishwasher neptune not cleaning

 Prashant on Jul 25, 2016
Dear sir, madam,

This is in reference to the following complains about ifb-diswasher naptunevx which i have purchased from ifb-point, shop no 249 2nd floor gip mall sec a, sector 38, noida, uttar pradesh 201301 on 10-07-2016 (copy of the bills attached).

The complain nos. are as follows:

18086148
18124592
18139843
E133399
18154725

On first instance i was supplied a defective piece where most part were broken.
In weeks time another piece was supplied to us which has technical defect, quality issue. while...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — Washing machine senorita model

 ruchika bhimrajka on Jul 25, 2016
On 13th July 2016 I had raised a request to send a technician to check if machine is worKing properly. He just replaced the softener. Since then my machine is showing error msg and water is leaking from it. I contacted him again. He said valve needs to be replaced and he will do it the next day. He neither turned up not received calls. So I raised a complaint again on 22nd july (complaint no 11 0298 5953 ). Since then I have called numerous times but no one has turned up. It is highly irritating.

I am sorry to say that your service is really pathetic. My machine is Not been working...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Front loading washing machine replacement

 dinesh_dahiya on Jul 25, 2016
I purchased ifb front loading washing machine in nov 2012. Since than many times it has became faulty and all the major parts (Motor, electronic pcb etc) of this machine have been changed. Due to this reason i write a mail to customerservice@ifbglobal.com on 16 th july 2016 to replace the machine as in just a span of 3 and half year every major part of machine nedded to be replaced, then how will this machine will function normally in future. Also i have
Ent two reminder on 19th and 21st july, but till now no response received from them...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Complaint about my washing machine

 apoorvjain36 on Jul 25, 2016
Hi,
My complaint id : 18115342
I made a complaint regarding my washing machine on 17th july 2016 and my problem has not been solved yet. I made a numerous calls to your customer care center still no solution. They gave me some mr. Bhim's and that person is very much ill-mannered as he has no manners to talk to the customers. Hats off to your staff. This guy need to be fired asap.
All these are causing great inconvenience and i feel cheated. I, therefore, request you to remove the fault asap or replace it for a new one as per the conditions of guarantee certificate.
Complaint comments  Read comments [3]Complaint category Appliances

IFB Industries — Confirmation if fake or actual ifb service ppl, as tough to believe, we have been cheated.

 Damask on Jul 24, 2016
Ref : invoice no. 225 (Without tin or service tax no.), dated 6th june / work order no. 1441009... (Cannot be understood further as scribbled).
We own a washing machine which is over 20 years old, which came to us when my sister won the 1997 miss india contest. Ifb were official sponsorer in those days.
Appreciate the life of the machine and the company to have made an excellent product that lasted long enough with all the servicing and support till 2 months ago when i had a bad experience with your service centre.
I am not sure if these are fake people in the market saying...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Service not provided in spite of repeated reminders.

 Sonia Varma on Jul 24, 2016
Dear sir,
I own a ifb senator washing machine since a long time and had asked for a routine servicing on 27th june 2017 ticket no 18016464.
The service technician from ifb kankarbagh, patna visited and inspected the machine.
He observed that the drain cap on the left side bottom could not be opened and upon his further investigation, said that the pump which had the drain cap was of a different model of ifb w/machine and it was just hanging on open wires. He declined to do any modifications or service.
We had got the w/machine serviced earlier quite some time back by...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Washing Machine — No one attending complaint

 rajesh1010 on Jul 22, 2016
Dear sir

We buy 9.5 kg fully automatic washing machine from a dealer in ludhiana. After three months, it stopped working. Sent complaint to your local office dtd 4 july and till today i. E 22nd july, no one bothered to reply.
After sending so many remiders on their toll free number, it seems company is more interested in selling goods but never bother to offer after sales service.

This is my last ifb product.

Its crap and service people are nothing but jokers...
Complaint comments  Read comments Complaint category Washing Machines

IFB — Problem in fully automatic washing machine

 alka parikh on Jul 22, 2016
My washing machine is not working so i had registered a complain on 25 th june 2016, my complain no is 18007987. Today is 22 nd july & until now my complain is not solved my machine is under warranty so now please tell me what should i do because ur people are not listening, please maintain some dignity & solve my problem. This may be the last time i am requesting u to solve my problem because next time i will not purchase any of ur product....
Complaint comments  Read comments [3]Complaint category Washing Machines

IFB Industries — Washing mashine not working for more than 1 month

 Aditya_kot on Jul 21, 2016
It has been a pathetic standard of service from ifb. i am complaining for more than a month that the washing machine is not working. mechanic home after 2-3 days and want to change some part and without waiting to check if it working leaves. again we have to raise a complaint and the process continues... now these local mechanics talk rudely with ladies at home and are not at all commited to tat.

If my issue is not sorted in next 24 hours i will be forced to move to ombursement....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — Regarding issue of washing machine

 Tushima Arora on Jul 21, 2016
Hello sir/maam
I pradeep arora had complained on 17 july 2016 regarding my ifb wasging machine
Front loaded. nobody has visited till now to recover the complain. my complain id is
2522398... my complain no is 18115803.
I am totally disappointed with your services. at the time of purchasing the product company promises for the best services but after that nobody cares. from the customer care l have received these nos.09151188883 09807442020 for any queries yesterday l had called on these nos. but there was no response.
Please kindly pay attention on my complain.
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Kindly ban this company for looting people

 hemant jain ifb consumee on Jul 21, 2016
Ticket no. 1102939657. Again it's my third consumer complaint.but I think it's a waste of time. Machine is down. Motor error. I have started online petitions for banning ifb products. Started putting banners in near by areas. That don't buy any ifb product. Ur technican came thrice in this month after making us wait for three weeks. And still ur product has not been repaired. Kindly give my money back or give a new machine replacement. U fraud ifb company....
Complaint comments  Read comments Complaint category Washing Machines

IFB Washing Machine — Product issue not resolved

 Ethanhunt_2016 on Jul 21, 2016
We generated a issue for my ifb wshing machine. A change product in ifb washing machine. Issue is generated on dated 17/07/2016. A ticket number is 18115001 generated and as on date still my problem is not resolved. This is not for the first time. Its a habitual process folloe from your end.

Kindly look up in this matter asap.

Regards
Sudipto roy...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — Clothes dryer

 Prahlladh on Jul 21, 2016
I have to dryers with the same problem of the lint knob broken.. I have logged a complaint on 2 june and the dealers say the part is on the way.. Now we are on the 21 july and the part is still apparently on the way... Has the part lost its way somewhere???

Your ticket no. Is 1102559406. Ifb care will get in touch with you shortly. Please call 180030005678/ 18604255678 for updates, quoting ticket no....
Complaint comments  Read comments Complaint category Appliances

IFB Industries — Refusal by ifb service agent to replace pcb in model 23sc2 covered by amc

 rosycify on Jul 20, 2016
Dear sirs/madam,

This has reference to our compliant lodged with m/s. lucky services, sion, for repair of our ifb 23sc2 convection microwave oven.

I tried calling on your company's contact numbers several times (022-25174582 022-30491824, 022-30491825, 022-39004321, 022-25186120) but none of the numbers were responding. they were only ringing.

Your customer care numbers were also unresponsive.

The agent mr. ghanshyam singh from m/s. lucky enterprises came to my house on 16/7/2016 and informed that the pcb needed to be replaced. the agent...
Complaint comments  Read comments [1]Complaint category Products & Services

IFB Industries — Installation issue with washing machine

 arif.nestle@gmail.com on Jul 20, 2016
Hi
This is in reference to the ticket no raised almost 3 days back for ifb washing machine for which demo was not given at the time of installation and now the machine is having water draining issue even at the time of wash mode.
Am the first time user for ifb that turned into a nightmare. Regretting why i have switched from my old brand lg and the experience of switching is really unforgettable.
Have been chasing service center and toll free number for fixing the issue and everybody commits a false promise of today only that never comes.
Ajit verma (Tech guy) his mobile...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — Delay for replacement

 mraj4107 on Jul 20, 2016
Sir,
I registered complaint on june 18 the technician came and told drum should be replaced your are under warranty period i will replace the drum. But so far till date 20 july they are not replace the drum i again complain on july 8 and july 13 they simply told drum not available. I am in coimbatore. The warranty period expire on august every time i make a call the answer is courier not come. What should i do. The ticket nos are 1102685675, 1102853827, 1102895232
Ifb products are so good but service side is very worst. Now i felt why i bought ifb better we bought some other products....
Complaint comments  Read comments [5]Complaint category Washing Machines

IFB Industries — Washing machine tech problem

 Sujat Kapre on Jul 20, 2016
My complaint no18104415 dated 15th July is pending no solace from call center or their service partner.pl do something...
Complaint comments  Read comments Complaint category Appliances

IFB — Front door washing machine

 sudarsanmani1976 on Jul 20, 2016
I have logged a ticket on 14th july 2016 ref # 1102902465 regarding operational issue in washing machine.

Till date no response from ifb's service partner.

When i escalated to ifb customer care there is no concrete action taken till date and looks like ifb has no control with their service partner as i did not even receive either a msg or call till date.

Need concrete action from ifb to resolve the issue. Machine is under amc and for no fault customer is getting screwed by product manufacturer and their service partner...
Complaint comments  Read comments [5]Complaint category Appliances

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