IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 15%
Submit a Complaint
3372
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 425 5678
(BSNL & MTNL)
147
60
66
39


Mobile:
Mobile:
111
87

Fax:
Fax:
+91 33 3048 9230

Additional info
Customer satisfaction rating
15%
Complaints
3372
Pending
1885
Resolved
65
So far so good - The company responded to our notifications and is working on resolving complaints.

IFB Industries related photos (164)

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IFB Industries Customer Care related pictures (164)

IFB Industries Complaints & Reviews

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IFB Industries — Unsatisfactory service by ifb

 Meera Walia on Aug 24, 2016
I have been a customer of ifb since 1994 and currently own an ifb washer dryer 9kg/7kg and a dishwasher.


My appliances gave me satisfactory service barring regular small issues which were satisfactorily taken care of by service centre.


However, recent events are making me rethink my loyalty to ifb.


I had registered complaint number 1818907 on 31 july, but got no response until 3rd aug and i called the toll free numbers at least 15 times after multiple waiting times and disconnections. I was given the numbers of the service centre...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Not getting proper response

 nihit kapoor on Aug 24, 2016
Hi team i have registered a complaint on 14 august executive visited and told pcb is faulty and to be replaced till now i am not getting any date on which it will be replaced inspite of repeated calls, it seems ifbservices are poor as its first i am experiencing the same. Regards nihit kapoor mob no. 8130219888, you may check complaint number through mobile number...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Ifb point kanchipuram-very poor servicing not responding

 bharathi0007 on Aug 24, 2016
Compliant has been registered by me (N. Selvaraj) a month back aprox to your ifb point kanchipuram. Every 2days once we regularly visiting ifb point kanchipuram telling that service person will come today but they are lying. We have already got ticket for servicing but why they are delaying still no service person visited? I want to know wheather from your side compliant was not resolved yet ifb assistance need to question that particular dealer to resolve the issue. No one has responded yet.
Instrument is still under warranty period we seek an immediate addressal to the problem or else...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Spare parts not being provided

 venkatgiri_essar on Aug 23, 2016
I registered for a complaint more than 3 weeks ago. It has not yet been resolved. The technician has been saying that "the spare part shall arrive soon" for the last three weeks. The complaint id is 1103113181. Kindly let me know the escalation matrix to escalate this issue. Experience with ifb consumer redressal has not been positive - they do not even have an email for correspondence on their website!...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Poor service provided at lucknow

 kumarajay18j@rediffmail.com on Aug 23, 2016
Complaint token no. 18259607 dt 16-8-16. Technician visitted on 17-8-16 and said that it will be repaired on 19-8-16. But no one turned up and no information had been given by the service centre lucknow. Finally after approaching the call center 180030005678/18004255678 several times it is repaired today 23-8-16. What a poor service. I could not contact any local repairer because i have a valid amc....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Ifb, do you really service after sell the product? company=1103125714

 nvsrao786 on Aug 23, 2016
My machine is under amc renewed 2 months ago paying 6000 rupees. The next day it stopped working raised compl: 1103125714.. I have been contacting ccare/local store incharge/technician. I don't see ifb working seriously on my complaint. It's almost a month this product used. Any help from ifb senior/serious persons? I don't have any option now other than going consumer court having enough proofs in my hand...
Thanks,
Frustrated customer
Cust_id=1551644...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Unresponsive Customer Service

 Xyz7 on Aug 22, 2016
Hello,

We registered a complaint more than 3 weeks ago, Complaint ID: 1103113181 because the machine had stopped working. It has been more than three weeks and the technician's response has been the same - Spare Part will take time to come. We have waited for three weeks for the spare part to arrive, but there has been no response on that front. Based on our past experience we have realised one thing - when the machine is under AMC Contract, the company's response time is at least 10x times slower than when the machine is not under any warranty.

Utterly disappointed...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Top load fully automatic washing machine

 vinodgkumar on Aug 22, 2016
I have been using this top load machine (aw60) for the past 6 years. many a times, we have had problems and got service too.
We have an amc too for the machine.
It has been quite a few days since we had it serviced and there is a problem with the input of water into the machine (which your service men say is due to impurities in the water). but mostly, this problem is resolved when we open and close the lid. i am not sure how this simple gesture works.
There is some leakage of water from under the machine.

For the past 2 days, i have been trying to call the...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Washing machine poor service network in bareilly, u. p.

 ashish.dscl on Aug 21, 2016
Ifb has worst service network in bareilly region of uttarpradesh. They have untrained technician, as well as their franchisee does not believe in attending complaints genuinely, rather than they close complaint without attending it. I have washing machine elena, which is not on operation since jun'16, despite of having under amc. I have complained several times, out of which most of the complaints have been closed without resolving the problem. On contacting local service centre they send their technician on rigorous follow up & they return back saying that they will come back with required spare...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Horrible and rude service

 arjudeb on Aug 21, 2016
Sir/ madam,
I have been a loyal customer of ifb for the past 20 years (Permanent customer number:10025423) and i'm currently on my third washing machine by the same company.
I own a ifb senorita aqua sx (Purchased on 30 august 2014) and had lodged a complaint on the 17th of august, 2016 at around 10am (Complaint number 18263124). After having waited a period of 48 hours, i called up the service helpline again on 19th of august in the evening. I was assured that the service person would be at my doorstep the same night. But alas, it was not to be.
I was forced to call for a...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Washing machines drum problem

 chinnam vasu on Aug 21, 2016
Compliant has been lorged by me (B. Maha lakshmi gayathri) a month back aprox to your local service center. No one has responded yet.
Instrument is still under warranty period we seek an immediate addressal to the problem or else we will be force to take legal procedure
Contact details...
B. Maha lakshmi gayathri, srinagar, 5th lane, guntur
Ph.: 9885992512...
Complaint comments  Read comments Complaint category Washing Machines

Ifb — IFB washing machine fraud

 Ajit Raghavan 2016 on Aug 21, 2016
I had made a complaint for a washing machine, the machine is at a senior citizen's house. The repair person from IFB franchise in Mumbai Ghatkoper had come home they repaired and took almost Rs 5300 and refused to give us the old spare saying it is a company policy. The problem has started off again after 2 days. This is a clear case of cheating a senior citizen by IFB . They also refused to get into an AMC the first time and when insisted gave a form without covering the plastic parts . The service company Global is fraud and I feel IFB is hand and glove with such fraud agencies....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Very very bad service and ifb products (ticket no -1103020935 still not resolve)

 Kushal Mamoriya on Aug 20, 2016
I am very very disappointed by ifb product and your service.

This is to bring to your kind attention that your engineers. I am called up many times (Mno.-829153484 and service boy -9833257766) in the past 30 days in order to repair my ifb microwave, yet it is still not resolve the issue.

I would like a quick solution for my problem immediately so that i may remain a customer of your company in the future....
Complaint comments  Read comments [3]Complaint category Appliances

IFB Industries — Dishwasher pump, motor and pcb burnt out

 SehgalM on Aug 20, 2016
We have a ifb dishwasher and had taken an amc this year. The machine one day just stopped working. We made a complaint on on 02 aug 2016 under ref number 18198059 with ifb customer care. A technician visited us after a week and was so untrained that could not even open the machine. After two days another technician came and diagnosed that the pcb had burnt and he would return after two days with the new pcb. He returned and changed the pcb and when the dishwasher was switched on it again burnt off. He mentioned that he would return with a pump and motor as those could be defective. Then he was gone...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — Washing machine elena dx

 PREM PRASAD Vuppuluri on Aug 20, 2016
Dear sir,
I am under amc. On 12th july, 2016 i made a complaint to your co. Ifb, that timer is not working properly and also there is a leak from some where in the tubes. (The complaint no. 18090447) the timer was replaced 23rd july, but leakage is not repaired despite my reminding. Later i got message from the co. Asking me whether the repair is satisfactory and i replied in negative. On 23rd i was. Informed by ifbcrm that incidence e 133453 has been generated. I contacted customer care (18604255678) more than 10 times till now. On 3rd august i am given ticket no 18202987 but no one got...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Service issue (replacement of part under warranty)

 shahid ssm on Aug 19, 2016
Ac not working. First complained on 08/07/16 with complaint no 18071214. After many follow ups technician visited on 29/07/16 and informed that compressor is not working and has to be replaced. Also informed that he will report to ifb for replacement. After few days on conversation with customer care on phone i was informed that your complaint has been closed. I was taken aback how they can close the complain without attending it. Anyway complained again on 02/08/16 for the same problem. Complaint no-18213780. They are just giving deadlines today tomorrow in a day or two. Till date no one came and...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — Ifb technicians irresponsibility of our washing machine

 Laxmi sree on Aug 19, 2016
Sir we purchased ifb elena aqua 6kg washing machine 3 years back. Up to before last two months the machine has worked fine.in the month of july, we called to customer care number and we registered our complaint that our machine is vibrating.. At that time they didn't registered our complaint. Later after 2 days we personally went to ifb point in our town then they gave id and registered our complaint. Our id is 4523979. After one week on ifb technician came and didn't do anything. Just opened and seen. Like that 6 times we complained. One of the technician came and switch on the machine it is vibrating.in...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Ifb water purifier

 geetamittal on Aug 19, 2016
Water purifier not working properly since its last maintainace, done by IFB representative only, in june 2016. finally it has stopped working. registered a complain on 15th of Aug. complain no 18256329. No one has reponded till date.
Received msg that my complain has been taken care off.
i hope the msg reaches officials who do take necessary action...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — Washing m/c-rubber seal wear down and smoke filling in drum after spin cycle

 karam singh malra on Aug 19, 2016
Refer to complaint no.18198513 & 18248743 (Repeated). Washing m/c rubber seal replaced on 05/08/2016 & door lock replaced on 13/08/2016. During the spin cycle rubber seal generating "rubber dust", drum getting filled with smoke and abnormal noise from drum. Could be due to bad fitment of seal or mis - alignment. Reported to local dealer in ambala cantt but not attended so far....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Complaint no, 18184560 ifb washing machine complaint /poor service /part pc is not available

 DHEERARJ SHARMA on Aug 18, 2016
Please refer complaint no 18184560, the problem has not been resolved of my ifb machine despite so many follow ups and reminders to your local service center at kanpur. Some technical person visited after 3 days of my complaint and checked that my ifb machine needs some parts i. E pc 80 ic and the same was not available at kanpur and they will indent the same from lucknow. After some time when we contacted mr jitesh local person coordinator at service center regarding complaint resolution he replied in rude and disrespectfully..
We also contacted mr ram dhir singh, he is also unable to tell...
Complaint comments  Read comments Complaint category Washing Machines

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