IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 17%
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3446
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 425 5678
(BSNL & MTNL)
158
65
78
43


Mobile:
Mobile:
115
90

Fax:
Fax:
+91 33 3048 9230

Additional info
Customer satisfaction rating
17%
Complaints
3446
Pending
1968
Resolved
108
So far so good - The company responded to our notifications and is working on resolving complaints.

IFB Industries related photos (168)

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IFB Industries Customer Care related pictures (168)

IFB Industries Complaints & Reviews

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IFB Industries — Worst service response

 Lingaraju Aryan on Sep 27, 2016
I being the IFB Microwave oven 30SC3 since 2014. applied online for demo cooking class still after 2 years u are not able to solve the issue(customer code 10337308).

on 26-9-16 gave complaint on start button problem issue and not yet resolved. what is the use of your service center and 24/7 online service.

is you people misguiding customers in this issues...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB — For changing machine

 bansalvarun951@gmail.com on Sep 27, 2016
Hello its varun bansal, i am writing here to compaint against my newly bought two IFB fully machine that it is distorting our clothes too much that newly bought clothes after washing looks like too old and u can say fate hoye . We compainted about it so many times but they hadn't listened us. They are just telling us they will repair but we have got repaired our one of two machines but we r facing same problem. So that why reason i wanted from u to change my machine inatead of getting talks like that we will repair or do. anything else i just want to replace it with new machine because i had invested...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB — Not responding for warranty service

 Delete corruption in INDIA on Sep 27, 2016
Dear sir,

I have registered my complaints three to four time in past four months, but still now no service person have arrived, if they took the phone they will say tomorrow i would come.i have been irritated for lot time regarding these kind of activity, we bought this product for the quality service only why they are affording.kindly requesting you to make service at correct time otherwise advising you to come and take the product, it is our fault to buy these type of products

thank you,
Rajesh khanna R...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Microwave service

 Saswata403 on Sep 27, 2016
Dear sir/madam,

I registered a complaint (Complaint no. 18388785) regarding ifb microwave on dated 12 sept 2016. On same day, a technician attended that call and checked my bill for free warranty service and suggested that within 2 or 3 days they will replace the "button panel" to fix this problem. On 17 sept and 18 sept, i called customer care again to tell them that my problem is still pending. As response, they gave me a vendor number that is 01206520277. I called them many times from 18 sept 2016. Every time they said that they will fix it tomorrow. I want to know the meaning...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — Ifb dryer poor customer service

 Sanober Merchant on Sep 24, 2016
Ifb dryer had stopped working but was under warranty someone came to attend to the complain he opened some screw and told me that some switch had got burnt and would be replaced with out any charges as it was under warranty then he made the machine on direct mode and told me he would report back with a new switch in 3 days but 1 1 /2month I gave a second complain then a third but no one came in after that some other person walked in and demanded rs650 for both the time the machine was opened by the service center person highly disappointed this is a money making racket will never consider an Ifb...
Complaint comments  Read comments [1]Complaint category Products & Services

IFB Industries — Refrigerator(complain no 1103528833)

 Spoorthy Roy on Sep 24, 2016
I had purchased IFB refrigerator 16 months back.
Product code - RFFB400EDWDLS/2014
Complaint no 1103528833
From few days there was multiple problems.
1.There use to be sudden noise (which use to be very high)
2. Inside the refrigerator it was completely heated up.
3.At present refrigerator is making continuous noise like a mixer.
Now I have switched of main switch only ( refrigerator has started to stink)

I raised the complaint through 24/7 service center and they had assured me that senior technician will visit our home by 2pm today...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — Washing machine / alena aqua/ door has brocken

 Vishal3894 on Sep 26, 2016
We had complaint on dated 06/09/206 with the ticket number 18360554,
I have a problem in my washing machines as I have two washing machine one of them is have leakages in the door and the other one is having door lock issues. I also have a dryer from IFB which is having a wiring problem due to which all my work is effected. The site has been visited many times by your representatives but due to unavailability of parts they are also not responding to my calls. Please have a look into the issue as soon as possible as I have an inspection in my company this week and I want all these machines...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Annual maintenance contract

 Rajesh Balee on Sep 22, 2016
The concerned officer,
ifb industries - india


dear sir / madam,

i received a call from your delhi service center today at 9.30 am. : phone no. : 96434-24407. They refused to change the body of our ifb - senorita washing machine, whereas your good-self send a bouquet and promised to change the body under amc.
Today, they gave us a phone no. Of area manager – mr. Tushar : 8595303673, but he is not picking up the phone.


Amc
annual maintenance contract
sir,
is it not your engineer’s duty
to...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — Untrained technicians attended the washing machine .

 Ashoke Kumar Tarafder on Sep 21, 2016
Last since one year my washing machine is non commercial.The two untrained technicians who had attended the machine from your free servicing camp who had no any confidence about repair. Some days ago I had lodged a complaint regarding repair of my machine. But no response received from your customer care. I would like to know that " No response" is the system of your custoner care....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — IFB washing machine service problem for board and door

 KalpanaJayanth on Sep 21, 2016
We have washing machine "aqua elena 800 rpm 6Kg" three years old, last month the board was burnt and the door is opening during the machine running condition. we have raised a complaint on Aug 18th 2016 with a compliant number 1103217992 - 3783110 cust id next one tecnician came and return saying they will order a spare parts but no response from them, though we called them on daily basis no response later they have cancel the ticket without any response. After a month when i called customer care i got the information that the ticket was cancelled today I have raised anoter complaint 1103502558...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — NO USE OF WARRANTY SERVICE.Microwave Touch pad stoped working

 pankajrvs on Sep 21, 2016
I have purchased IFB microwave a year back. IFB official came to give demo.. they pushed me to take two year warranty program to be safe side.. one year later touch pad stopped working.. initially few keys and then 4-5 keys stopped working.

i raised an complaint (ticket- 1103442291). service center guy came and directly told whole touch pad need to be replaced( that too not in stock). he said it will be 800 cost for you as this is an external part.. what the hell is external part ???at the time of giving warranty they told all parts will be covered. touch pad is with microwave its...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — Half done or ignoring the complaint

 banchod on Sep 20, 2016
I have lodge a complain on 14.09.12016. under complain no.1103442066 which has been attened by one mechanic shri RAJUon 16.09.2016 whose mobile no. is being 8927096948 and after opening the cover and examining he told me PCB is not working and it is to be changed and the cost of that part is Rs. 2032/- and on 19.09.2016 being monday this wil be done and be ready for payment for that part on the same day till then I am contacting him over phone but no result and it is stated that the part is not available in store when this will be available the actual repair work will be done although he has taken...
Complaint comments  Read comments [1]Complaint category Appliances

IFB Industries — Washing machine - front loading : executive plus : following up since nov 2015.

 Raghu Janapareddy on Sep 20, 2016
My machine is under amc. Please read below the service levels from ifb. This is not et all expected from a german conglomerate.

Careful when you buy ifb products, products may be good, but service is utter pathetic.

I have raised a request for general servicing on 19th nov 2015. (Please refer to ticket no: 1101075658). One mr. Kiran from harinidhi enterprises (Ifb service franchisee in bangalore) came after few days and informed that the dampeners (Suspensions) should be replaced. He collected the mandatory servicing fee of rs.350 and did not give any bill. He said...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Washing machine drum changed inappropriately

 Kanika Nikhil Gupta on Sep 20, 2016
Representative from IFb put descaler and drum losses shine after that. They get it replaced but since the its giving too much noice and is not working properly.

I have been calling them to replace it as drum change open whole machine and its unlikely that it will function as original because technician puts lots of newspaper in place of seal in machine.

Can this be looked please...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Low quality in your porducts

 ajbalaji on Sep 19, 2016
Sir
i purchased the your product IFB washing machine model TL-RCG 6.5KGS AQUA on 11th October 2015 from M/s.Anbu TV Centre & Home Appliance, Arcot - 632 503. Vellore Dist.
B.No.CBIP/202/11.10.2015

for this machine was rat damaged for the machine bottom and in side of machine damaged

so your product the very lowest quality plastic and material put in your products

and i call the ifb service engineer through M/s.Anbu TV Centre & Home Appliance, Arcot - 632 503. on 15.09.2016 next the service engineer s.prakash (cell.no.7305523564)...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Washing machine door not open

 Mohamed Ferose on Sep 19, 2016
I purchase senorita SX 3 years before now my machine door not open . I raise a complaint 4 days before but still now no one contact me for resolution . and again i call the customer care 2 days before they said technician will come Saturday . but he is not and today is Monday am waiting for their tech.ifb care not work 180030005678.

Comp no : 1103443789...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — IFB Dish Washer Neptune

 amnagle on Sep 18, 2016
My dish washer needs repair, hence I called on the customer care .They sent one technician who could not fix up the problem but still charged Rs 290/= .The date was 30/08/2016 and the person came on 7th Sept with no solution. I again advised IFB customer care on 13th by mail which was acknowledged on 14th Sept. Since then there is no action at all . This company is not ready to offer after sales service to the otherwise good products sold by them.
My customer Id is 1839995. my name is Mrs Rashmi Nagle
Subject: Re: IFB DISHWASHER NEPTUNE
Date: Sun, 18 Sep 2016 17:12:42 IST
Complaint comments  Read comments Complaint category Appliances

IFB Industries — Very Poor Support

 PradeepKumar Baliah on Sep 17, 2016
I never expected such a poor support and communication from IFB. I was assuming IFB as a very big brand but still its not even given support like a local brand.

Let me explain my problem in detail.

My Registered Mobile : 9677333175

I have a raised a complaint in IFB on 16/08/2016 . Ticket no: 1103205865. They said they will attend in 24 hours. But they didn't come on time. After repeated calls a person came and confirmed there was problem in drum. We will replace in two days.

After a week enquired to them and they didn't give proper reply....
Complaint comments  Read comments [1]Complaint category Utility Services

IFB Industries — Washing Machine Not Spinning

 Pag9 on Sep 17, 2016
TO WHOMSOEVER MAY CONCERNED

I have complained regarding my washing machine not spinning two weeks back & the same has been dealt with as under:-

1)The service centre is not attending calls on 18604255678 .
They told before that the problem would get resolved in 24 hrs.When it dint we call back as there was no follow up from company.They dont even know the status of complaint & whether the dealer has dealt with the same.
Then, they told that they dont have access to call the dealers & technicians as they communicate on emails & gave us the no. of dealer...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Dishwasher not repaired since six months!!!!

 yanish bhanot on Sep 17, 2016
I gave a complaint for a nonfunctional dishwasher ( under AMC) to be repaired six months ago. My machine has not been repaired till now . The first complaint number given in february 2016 is 1736778. The modus operandi is that the complaint is closed without assinging any reason and a new complaint is registered and the old one is not reopened. The process continues .I have given many complaints but in vain.
IFB is the worst company for customer care service....
Complaint comments  Read comments Complaint category Washing Machines

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