IFB Industries Customer Care

IFB Industries Customer Care

IFB Industries Ltd.

Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Tollfree:
1860 425 5678 (BSNL & MTNL)
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113
32
1800 3000 5678 (Others)
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18
11
Phone:
+91 88 5376 9434
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248
119
+91 33 3048 9299
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20
1
+91 33 3048 9219
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43
26
+91 33 3048 9235
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6
0
1 860 425 5678
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4
0
Mobile:
+91 81 2747 1352
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91
70
Fax:
+91 33 3048 9230
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Satisfactory Rating
13%
Complaints
2911
Responses
1402
Resolved
37
So far so good - The company responded to our notifications and is working on resolving complaints.
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IFB Industries related photos (137)

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IFB Industries Customer Care related pictures (137)

IFB Industries Complaints & Reviews

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IFB Industries — About washing machine

 Nirmala Sateesh on Feb 14, 2016
I had ifb washing machine purchased 2years back but from that time only not working properly. Please check it soon r I will go to complaint to the higher authority...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Front loading washing machine

 indresh25 on Feb 13, 2016
I am having Ifb front loading washing machine Digital 6kg model. My ID no. is 1578213, my machine is not working since first week of oct 2015 I have lodged a complaint with complaint no. 16616367 dt. 09/10/15 their engineer visited after 3 days and upon checking the machine he said that the bearing and the belt has to be changed and it will take abt 1 week to arrange the spare parts as they r not in stock. After that I kept on tracking but every time I get one reply wait for few days. I was so much harassed by them that I have to buy a new washing machine as it was really getting difficult for my...
Complaint comments  Read comments Complaint category Washing Machines

IFB — IFB microwave does not work

 Takshi Batra on Feb 13, 2016
I am continuously complaining for IFB microwave oven, which has so many problems. The customer care does not respond well. Super services at shahdara is the authorised service centre who attended our last complaint but the person misbehaved and gave us a threat. Seeing that i may not be recommending the company to my family and friends, also i have to look forward before taking any further action. But the complaint is still pending because he asked us to drop the microwave at his service centre in a rude way.
Looking forward for the positive response from IFB or get it dumbed as a bad asset....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — Complaint no 1101674296

 Swati Ankam on Feb 12, 2016
It is regret to inform you that i had made a complaint on 09.2.2016 for washing machine is not working properly. I have been given ticket no 1101674296 and engineer will be attended within 24 hrs.Today early morning he called me for address and for problem of machine. After informing him them to attend first half but the engineer has visited after 5.30pm and simply said some parts required. He said he will attend on Monday if parts available or otherwise on Tuesday. This type of service we will not hamper. So you are requested to send engineer on tomorrow.

Thanks and regards
Client...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Worst installation service

 Mohanjitsingh on Feb 11, 2016
I had never expected such poor & low quality service from this trusted & superior IFB brand. I had purchased an IFB 1.5 ton split AC & I was shocked to see the installation of the indoor unit. The servicemen broke the window glass instead of drilling the wall for the gas pipe. The new glass costed me worth Rs 1000. The thing didn't end here. To my surprise, they tampered the split AC indoor unit by breaking both the ends in addition to damaging the newly painted wall of the room. When I asked the site manager for the solution to this thing, he didn't have an answer. I also mailed the higher management...
Complaint comments  Read comments [2]Complaint category Appliances

IFB Industries — Senorita aqua sx 6.5kg

 rameshbharani on Feb 11, 2016
I booked washing machine for 5/2/2016 they delivered. 9/2/2016 and today itself (11/2/2016) demo person also delayed i am feling why your was purchaes because delivery is too late they will take 4days and demo person should. Not come so pl. Take immediate. Action and me invoice no. 3000146297...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Washing machine elena model

 Padmashree Niren on Feb 10, 2016
Following a free general service of my washing by the company the machine which was working fine until then started to leak from the bottom. So I made a complaint on Aug 24 ( ticket #1100478286).

The technician finally arrived on 1 Oct and I was told that some parts needed to be replaced and that if I signed an AMC the cost of the replaced parts would be covered. Hence I signed an AMC for 2 yrs on 1 oct 2015 and a complaint was registered (#1100834627) .

But the complaint was not attended until 15 Oct when the mechanic did arrive and work on the machine for 3 hrs...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Model Discontinued

 jainabhay24021958 on Feb 9, 2016
A.M.C Washing Machine IFB WM 8 kg Direct Drive

I Rajni Jain Purchased a washing machine from RAZZLE DAZZLE ELECTONIC 10, VIGYAN VIHAR DELHI -110092. This is my third washing machine and I use only IFB washing machine I m your above 20 years old customer I purchased first washing machine from Daryaganj I think so (Agerlis electronics ) which have received first full payment after three month approximately machine come at my home by directly company daman Or Salvias factory, second machine I purchase by company directly and this was my third machine in last twenty years I never face...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Appliances — Company not attending service request [Resolved]

 shwethanand@hotmail.com on Feb 9, 2016
Dear Sir/Madam,
I have been using IFB dish washer since April 2010.I have purchased annual maintenance contract which is valid for another 10 more months. I had registered a compliant about an issue in the Dish washer on 20/Jan/2016 compliant # 16995933 . One service technician came and said that a part has to be replaced and that he would come back replace. Since he did not turn up I registered another complaint 1101586386 dated 28/Jan/2016. I had called up the service call centre 1-800-425-5678 after this and enquired about the status. They said they would raise the priority and get it...
Complaint comments  Read comments [4]Complaint category Washing Machines

IFB Industries — Top load washing machine

 senthil.05 on Feb 9, 2016
Hi my name is Senthil I own a IFB top load fully automatic washing machine with an extended AMC as well. There has been continuous issues with the machine for the past three months. Whenever we lodge a compliant they take minimum 5 to 6 days for someone to attend the issues, many times they close the call without resolving the compliant and I end up relocking the compliant. they changed the panel board for two times now but still the problem persist. The worst part is they assign the call to some one and that guy make someone else locally to attend the call mentioning his came, the tragedy is they...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB — Complaint number 1101628258 (And non-responsive customer care)

 sjnaidu@gmail.com on Feb 8, 2016
Hi,

I am the customer of IFB with registered mobile no- 9985935553, I am having an issue with my Air Conditioner and I raised a complaint 1101628258 on 03-February-16,

As per customer care executive they told within 48 hours technician will come but after 4-5 days of follow-up the Customer Executives and Manager(Deepthi, Hyderabad) said that they will send a service person immediately.

Now I would like to bring in your notice that none of the representatives has visited to my home to get repaired my Air Conditioner so far.

Daily I am...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

IFB Industries — Angular wm 6.5kg red - washing machine

 sanjeevksunny on Feb 8, 2016
I have a Angular WM 6.5 KG which is covered under warranty. This washing machine started to create a lot of issues since December 2015. Primary issue had been with water leakage from bottom side of the machine and few bolts came out. On reporting to IFB a technician and that to after making multiple calls came in and did something. It started to work but again the same problem resurfaced on 2nd Feb. Again complaint to customer care since then I had been calling customer service, service center and then regional manager by name Mr. Shankar with no satisfactory response. Height was upon calling once...
Complaint comments  Read comments [9]Complaint category Appliances

IFB Washing Machine — Machine door frame & gasket

 zonil on Feb 7, 2016
This is regarding my Ticket no: 1101238981 & 1101624346
For replacement of existing faulty door frame & R gasket tube

I have log complaint date 16.12.2015 for above said problems, still this call has not resolved and no action/reply on the same.

I have contacted several times to your customer care complaint no. 180030005678 & 18604255678.
and found not any answer, commitment, reply & confirmation by your representative.
Every time i got committed by your representative i.e. complaint will be attended & resolved within 24 Hrs.

I have...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Washing machine repair[door lock]

 Maha Scribble on Feb 6, 2016
sir,
my washing machine's door was not working, i complained about this issue two months before, to the service center, erode, Tamilnadu.. but till today they are not taking any active steps for the repair. my ticket no-1101149264. this ticket was displayed in the message at December 2nd from TD-IFBCRM. till today i have warranty...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — Amc service complaint

 Tushar Pal on Feb 6, 2016
My customer id-2715078 and i have amc on serena505kg washing model.my service centre is connected with belgharia''smart service centre''.My residence is about 15mts car drive from dumdum airport.where as belgharia car drive is about 60-75mts and service technician will take to reach in about 2-3hrs.My place very near to your salt lake.bidhan nagar and even kolkata centre.evry one is try to avoid to attend from belgharia.
my request is pl.connect my service centre to salt lake or kolkata centre to minimise my distress.
my complain docket no-1101614160 dt 01/02/2016 still my complain...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — Washing machine - no proper response /resolution of ticket from customer care or from ifb local area manager or technician

 Karthikche on Feb 6, 2016
Dear Sir/Madam,

I have registered the ticket on 18th Jan with IFB customer care (CC) and one of the technicians came to my home to resolve that ticket said that the electronic circuit has to be replaced since it was rat bite but the technician or customer care has not contacted me after that

I called 'n' number of times but there was no response from the technician.He asked me to contact his area manager.I have called customer care on feb 1st and the person told me that the ticket has been closed with the comments 'Customer call back' which is one of the worst comments...
Complaint comments  Read comments [3]Complaint category Washing Machines

IFB Washing Machine — Inlet water valve not working in washing machine

 sarath yadav on Feb 5, 2016
I have registered my complaint with IFB customer care on 26.11.2016.My complaint number is 1101114411.my complaint has not been resolved by the company till date.The machine is under 100% warranty and also the company has promised to supply the spares for at least for ten years, but the company has failed in its promise, shall i sue the company in the consumer court .Piease advice me proceed further...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — Door lock of washing machine

 Simpybajaj on Feb 5, 2016
The door lock of the washing machine has been damaged .Complaining since last 3 days, but have not received any response yet .
Kindly look into the matter and revert back ....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Rusting of new washing machine - elite aqua sx 7kg

 skrishnabhat@gmail.com on Feb 4, 2016
I raised a compliant with IFB customer service ref number 1101595691 on 24th Jan highlight few issues with product quality. I brought this washing machine from IFB during April 2015 and before even the washing machine has completed 1 year, the door has started rusting out. IFB mentions there is no warranty for door... i would agree this if the products rusts after several years, but within a year and IFB is not taking responsibility for a Rs 40, 000 product, is very upsetting. I also demonstrated to the representative who came to our house that the washing machine was kept in normal conditions as...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — Washing machine in dead condition

 arun kumar cho on Feb 4, 2016
I Tulja choudhry Senior citizen i am in AMC Service till 02/11/2016 .on 01/02/2016 Booked complaint so many time ( min 20 times ) But last complain no 1101615163 on dated 01/02/2016 through customer care service and they asked for 48 hours since i am waiting for call from the technician but not body came and done yet . my husband gone through brain surgery so he is completely bed ridden in a day 8 to 10 times he do motions and toilet in bed so i would have to wash at a time in washing machine but my washing machine is dead position so i m facing big problem for washing machine after expense huge...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

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