IFB Industries Customer Care

IFB Industries Customer Care

IFB Industries Ltd.

Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Tollfree:
1860 425 5678 (BSNL & MTNL)
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113
31
1800 3000 5678 (Others)
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18
10
Phone:
+91 88 5376 9434
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248
118
+91 33 3048 9299
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20
1
+91 33 3048 9219
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43
26
+91 33 3048 9235
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6
0
1 860 425 5678
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4
0
Mobile:
+91 81 2747 1352
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91
70
Fax:
+91 33 3048 9230
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Satisfactory Rating
13%
Complaints
2899
Responses
1390
Resolved
36
So far so good - The company responded to our notifications and is working on resolving complaints.
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IFB Industries related photos (135)

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IFB Industries Customer Care related pictures (135)

IFB Industries Complaints & Reviews

IFB Washing Machine — Machine door frame & gasket

 zonil on Feb 7, 2016
This is regarding my Ticket no: 1101238981 & 1101624346
For replacement of existing faulty door frame & R gasket tube

I have log complaint date 16.12.2015 for above said problems, still this call has not resolved and no action/reply on the same.

I have contacted several times to your customer care complaint no. 180030005678 & 18604255678.
and found not any answer, commitment, reply & confirmation by your representative.
Every time i got committed by your representative i.e. complaint will be attended & resolved within 24 Hrs.

I have...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Washing machine repair[door lock]

 Maha Scribble on Feb 6, 2016
sir,
my washing machine's door was not working, i complained about this issue two months before, to the service center, erode, Tamilnadu.. but till today they are not taking any active steps for the repair. my ticket no-1101149264. this ticket was displayed in the message at December 2nd from TD-IFBCRM. till today i have warranty...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Amc service complaint

 Tushar Pal on Feb 6, 2016
My customer id-2715078 and i have amc on serena505kg washing model.my service centre is connected with belgharia''smart service centre''.My residence is about 15mts car drive from dumdum airport.where as belgharia car drive is about 60-75mts and service technician will take to reach in about 2-3hrs.My place very near to your salt lake.bidhan nagar and even kolkata centre.evry one is try to avoid to attend from belgharia.
my request is pl.connect my service centre to salt lake or kolkata centre to minimise my distress.
my complain docket no-1101614160 dt 01/02/2016 still my complain...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Washing Machine - No Proper response /resolution of ticket from Customer care or from IFB local area manager or technician

 Karthikche on Feb 6, 2016
Dear Sir/Madam,

I have registered the ticket on 18th Jan with IFB customer care (CC) and one of the technicians came to my home to resolve that ticket said that the electronic circuit has to be replaced since it was rat bite but the technician or customer care has not contacted me after that

I called 'n' number of times but there was no response from the technician.He asked me to contact his area manager.I have called customer care on feb 1st and the person told me that the ticket has been closed with the comments 'Customer call back' which is one of the worst comments...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Washing Machine — Inlet water valve not working in washing machine

 sarath yadav on Feb 5, 2016
I have registered my complaint with IFB customer care on 26.11.2016.My complaint number is 1101114411.my complaint has not been resolved by the company till date.The machine is under 100% warranty and also the company has promised to supply the spares for at least for ten years, but the company has failed in its promise, shall i sue the company in the consumer court .Piease advice me proceed further...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Door lock of washing machine

 Simpybajaj on Feb 5, 2016
The door lock of the washing machine has been damaged .Complaining since last 3 days, but have not received any response yet .
Kindly look into the matter and revert back ....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Rusting of new washing machine - elite aqua sx 7kg

 skrishnabhat@gmail.com on Feb 4, 2016
I raised a compliant with IFB customer service ref number 1101595691 on 24th Jan highlight few issues with product quality. I brought this washing machine from IFB during April 2015 and before even the washing machine has completed 1 year, the door has started rusting out. IFB mentions there is no warranty for door... i would agree this if the products rusts after several years, but within a year and IFB is not taking responsibility for a Rs 40, 000 product, is very upsetting. I also demonstrated to the representative who came to our house that the washing machine was kept in normal conditions as...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Washing machine in dead condition

 arun kumar cho on Feb 4, 2016
I Tulja choudhry Senior citizen i am in AMC Service till 02/11/2016 .on 01/02/2016 Booked complaint so many time ( min 20 times ) But last complain no 1101615163 on dated 01/02/2016 through customer care service and they asked for 48 hours since i am waiting for call from the technician but not body came and done yet . my husband gone through brain surgery so he is completely bed ridden in a day 8 to 10 times he do motions and toilet in bed so i would have to wash at a time in washing machine but my washing machine is dead position so i m facing big problem for washing machine after expense huge...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

IFB Industries — Front load washing machine 5.5 kg

 Sreenivasan C H on Feb 3, 2016
My washing machine stopped working on 25-1-2016. I made a telephonic complaint the same day (complaint no.1101558404). This is under AMC. No one has come till date to attend despite telephonic reminders....
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB — Service delay

 Babjee reddy on Feb 3, 2016
Hi, Compliant regarding IFB washing machine service. I have raised a compliant on 29 JAN 2016 for timer issue. till now no one is turnd to my place, i called to ifb customer care every time they are telling the issue is resolved with in 24 hrs, nothing is happend tillnow, this is not first tiem for me, same thing is happend many times last time they too almost one month to resolve the issue, do purchse here after ifb products, go with some other products

babjee...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — IFB washing machine service in warranty

 Timothy Rajkumar on Feb 3, 2016
Hi, Compliant regarding IFB washing machine service. I have raised a compliant on 22 JAN 2016 for timer issue. I have to wait for the IFB service technician as my machine is still in warranty period. The technician finally visited on 01 Feb 2016 which is after 10 days since when the compliant has been raised. He said the timer needs to be replaced. Now when i called the customer care to check the status/progress, they said that my compliant has been cancelled by the franchise and the customer care didn't update/change any. Fed up calling customer care and they no response to the numbers provided...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Washing machine PCB

 usha bala on Feb 2, 2016
My washing machine power button had issues and i raised a complaint with IFB. A person visited and said PCB has some issue and has to be replaced.its been 1 month i am following up with the Chennai office number provided and they are asking me to go for exchange of machine with the new one since the PCB is not in stock.its only 3 years i am using the machine and it is a 7 KG washer and 5 KG dryer machine which was priced 50, 000 Rs and now because of PCB unavailability asking me to buy a new IFB. This is the worst service from IFB....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Oven

 vaishali kalia on Feb 2, 2016
I hope u know my problem very well bt still I have no response from IFB, and nw I want a call from ur side as soon as possible...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB — Regarding Installation

 Ramprasad B on Feb 1, 2016
I have purchased through flipkart on 16/07/2015 and my invoice bill on 18/07/2015, order id - OD003390879476484800 IMEI no- 012921150521020631 ] But till now nobody came for installation. Can you please help in installation of this product..I am requsting in you that please send a guy to install this washing machine.

Thanks,
Ramaprasad B
+91-8494989888...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — Amc service request

 Anubhav Shrivastava on Jan 28, 2016
We own a IFB DIVA Model (Front Loaded) Washing Machine with an AMC for the current year at Bhopal M.P, India. The machine stopped working since 20th Jan 2016, on 21st we launched a customer care complaints for the required service both at global toll free and local office of the authorized service provider. The reminder to the complaint was submitted on 27th again after receiving no response on the complaint. Local service provider was also contacted telephonic on +91 7554279868 assuring the required service by next day always after 22nd Jan, 2016. But with no response from the local service center...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Microwave - complaint is about after sales service

 Elias William on Jan 28, 2016
I had purchased IFB microwave (Model:20BC4), and within 2 use the machine stopped working, called up the customer care they informed that the service engineer will be assigned and it would be rectified, and when asked for complaint number was told that you will receive an SMS with all the information, however nothing happened for next 2 weeks, so i followed up once again and i was told that due to chennai flood situation we are not able to attend to the service but the engineer and my location were not at all effected by the floods, and also i was asked to quote a complaint number which i did not...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — Washing machine IFB made 5kg capacity not working

 darbha on Jan 27, 2016
The voltage stabiliser of IFB make supplied to the machine not working. Even when the machine plug is directly conneccted drum is not rotating but rotation sound is coming. Pl attend early...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Ifb customer side no response

 vinoth kumar H on Jan 27, 2016
In our ifb prodect washing machine now running well .but washing liquid finish so I will order your side but no response.and filter some problem and drum washing method not fully explain. so pls send your service person....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Washing Machine — Top load

 Himanshu271090 on Jan 26, 2016
I registered a complaint about the machine which i was having several issues with
I got a call from the technician but he just wont appear.
Really worst services for such a big name....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB — Front load wash machine elina dx

 Satyabhi on Jan 26, 2016
I have complained of motor tripping during drying cycle . The technician of IFB service station checked the machine and told that carbon bushes are faulty so entire motor needs to be replaced in Rs 4500/- and they will take away faulty motor. I could not understand why IFB is not providing a small and cheap spare part like carbon brush and insisting on buying entire new motor.

Satyajit Rawat
9867730532...
Complaint comments  Read comments [2]Complaint category Appliances

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