IFB Industries Complaints & Reviews

I called IFB to get the fully automatic washing machine serviced. It was working fine but I was getting regular calls that the service is overdue and it may get damaged. I called the center and they said that the charges would be rs 250 for visit and general service and if any part is replaced, it would be extra. The serviceman came and did not do anything... he just opened a packet and pour into the machine. He said that that's all they...

Dear Team,

As I purchased a ifb product(washing machine) 8.5 kg top loading. Pieces was faulty and I raise the complaint ifb call back to me on 23rd and said that you got new piece on Wednesday. But it's approx 3 weeks or more no piece I recivedd and no updation and today when I visit the retailer shop it's vijay sales. He said I m sending the technician. Them after we process . It's already takes 1 months...

Worst after sales service and support
Its very sad writing this at the end when i seek no support from such a popular brand. Even after multiple calls to the service center and the gaining commitment from various employees with in IFB, I got no solution of just a simple issue of the microwave.

I sometime wonders about the fame of this company with such a bad after sales services.

I purchased 25Sc4 last...

Dear Sir/Madam,

This is regarding one of my IFB product (Dishwasher) issue. I have registered a complain on 29th of Aug 2016. The complaint number is [protected]. As per the SMS the service should be provided within 24 hours of time. since then I have called several times to the customer care. Each time getting similar answers from them “sir your things has been escalated to the higher management” it will be resolved soon....

Hi,

This is ramesh m from coimbatore. I am using ifb washing machine and ifb microwave oven, today i recieved a message related complaint ticket number. This is unexpected, because i have not raised any complaint today. The complain number i received is [protected]. And i called customer care representative, and they confirmed that the complaint raised today. This is not first time. And this is not trust worthy from ifb industries....

I did complaint 18 aug 2016 about washine machine. Engineer came and said to me that your pcb will change and this part will be change with in week but 20days has passed company not solve the issue. Everyday i do call on ifb service and everyday he say that your part will come today. Ifb is very bad company which is unable to slove compalint within specific period...

I have complained about the non working of my ifb machine. It took more than 7 days to resolve and finally guy came and replaced some part may be pcb, and changed the door lock (In a earlier complaint)
Now it is not drying the cloths. Door can be opened while machine is running.

No one is listening to door problem and they are not sending professional trained manpower to repair the machine,

We are sufferring...

The customer care number mentioned by ifb is not working, it says please check the number u have dial, how can we contact them, they have given two numbers either of them cant be reached, my ac need to get serviced i taught to contact them but i cant. I don't even find the contact number of store near me on their official site, false contact details provided by them...

I had made 3 time call to customer care in last week to service my Washing machine. Also, I told them to repair it because it started with "error".
The care told me, company engineer will visit shortly. But engineer not come for single visit in 3 calls.
Also, machine was not yet serviced from purchased date to till.
In last visit the person told to buy stabilizer of Rs 4000/-
Why stabilizer?
That machine...

We have bought this above mentioned washing machine 20 days back and now facing problem with some water pipe is crack and also not available at your service centre in patiala ..online complaint already logged with compliant number 18321426 on 29.8.2016 but till date no action has been taken, its a exchange offer machine so we dont have any other washing machine now.its very difficult to wash clothes.so kindly reslove my issue...

I purchased washing machine tl-rdw 6.5 KG aqua in the month of may-2016. due to some problem it stopped working on 24th August, 2016. I lodged a complaint at toll free no. on 25.08.16 and compliant was registered on ticket no.18300669 allotted. But to my surprise no service agent came to check the machine. I repeatedly call at toll free no for nearly four times, last today on 04.09.2016 and each time there is response it will be attended...

Hello,

My IFB washing machine developed some strange sound few days back and resulted in some critical damage on the inter side of the lid of the machine. A hole is also there due to this. I had registered three complaints of this purpose;
(complaint no 18268157, 16858612,[protected] but of no avail. People would call but no action to fix the issue. Somebody visited went back with the promise tom come back but never...

I am Swetha, I logged a complaint for my oven repair, On repeated calls and reminders they have attended on 19th May 2016 and said the problem is related to the capacitor and it costs more than Rs.1000/-, so suggested to register AMC warranty so that capacitor will be covered under warranty which gets activated after 45 days and made us pay 1500 + Service charge 300 for home visit = Rs.1800/-.

Later, waited for the AMC to activate...

I taken the company service for IFB Microwave oven grilled 20PG3S model against complaint # 14536733 dated 23/12/14.
Company has arranged the service via their authorized service center Sri Ram.
To fix the issue, their service representative removed key pad and replaced with non-grilled one. This made my microwave oven as non-grilled without my knowledge. I raised the complaint to fix it and get me back the grilled one as...

Very poor service..had a breakdown 2 months back..just need to replace a part but even after regular repeated complaints..the service people have not yet resolved my complaint. My product is in warranty. The service people always have excuses for delay in service. I am reminding them from the 8th of July! The head office in raipur here nearest to me..there the people give excuses like the part is not available or the part came for replacement...

I have taken AMC for IFB washing machine. My machine is having problem and I made a complaint one and half months back. 1 technician came and he said I will come tomorrow and repair your washing machine. Since last 1 1/2 months I am chasing to repair my washing machine but no one is coming to repair washing machine. IFB employee Mr Surender Sharma ([protected]) he does not know how to talk to a person. I requested him and told my problem that...

Complaint no [protected]. Ifb washing machine door has stuck and won't open. Complaint given on[protected], but not yet resolved. I have given complaint 3 times. Whenever I call to customer care, I got just complaint numbers, nothing else...
[protected] - 20/08
[protected] - 26/08
No response from Guntur service centre..
Don't know when it will be resolved......

Customer ID 1679230

Ticket No [protected]: Raised a complaint on 24 Aug that washing machine ELITE is not working. Technician attended the next day and gave a list of items to be changed power board and door lock costing Rs 5200 and service charge of Rs 350. Advance of Rs 2350 was paid. The technician kept saying that the part has not arrived and after a few days stopped taking the call. On calling the service center today 1st...

The problem's with our 5.5kg front load IFB washing machine. Water has been leaking down the machine throughout the washing up and the aberration has been persistent since 2 weeks. A lot of water is simply running off and wasted. So it would be a lot of help if it is seen to as soon as possible by the nearest IFB customer care personnel i.e. in Thrissur, Kerala. Thank you!...

I bought a IFB W/M EVA AQUA VX washing machine on 26th Aug 2016 from RENU & COMPANY, Greater Noida, Invoice no. 178. Despite repeated reminders the machine has not been installed yet. One cursory visit was made by the engineer who insisted I get a tap installed before he would do the job. Despite my explaining to him that I had got i elbow bib cock installed, he refused to relent. I have been calling the shop and the engineer twice everyday...