[Resolved]  IFB Industries — Bad service, unprofessional and unethical practices

Address:

560043

Date of incident - 24th october 2016
Ticket no - [protected]

Technician who came to replace bearing of the washing machine was rude and lacked expertise. There are several issues related to this service.

1. Technician during disassembly of the machine damaged the front flap and did a quick fix when i complained and left. The machine is now leaking.
2. While fixing the new bearing, he hammered the rubber washer seal and it got damaged and was projecting out. Technician mentioned it will not cause any issue and used the same. Machine is now leaking and the noice also has resurfaced.
3. Technician replaced shock absorbers and wanted to take the old shock absorbers. When challenged he mentioned it's his proof to the company that he replaced the shock absorbers. I couldn't find the logic in it. I kept the shock absorbers so that the malpractice if it is, ends with me. Frankly i couldn't find any issue with my old shock absorbers. But i am not an expert either.
4. There where several parts that were left out after the assembly. I had to persuade the technician to put it back where it belong. Heights of inexperience or lack of commitment.

I called up both service centre and local coordinator and their response were cold. Service centre promised a call back which i never received. Noice resurfaced after the technician left. It resurfaced while washing one load of laundry. I paid rs 5400 for replacing bearing and shock absorbers. I'm left with a machine that leaks and makes noice. Earlier it was only noice and i could at least do my laundry. I immediately called up ifb service centre several times and raised my issue. Every time they mentioned it'll be escalated. End of the day, ifb sent me a message saying the issue is resolved and the ticket is closed. Which is incorrect. I'm disappointed with the ifb service. I'm promised of a senior technician visit tomorrow. Hope they get it right this time.

I just want ifb to do a decent work for the money they have already taken.in this case, to resolve the noice issue. Also they have to replace the front flap or fix the leakage at their own cost as it was technician induced damage.