[Resolved]  IFB Industries — Blatant denial of AMC contact

Address:

Pune, Maharashtra

I bought an AMC contract for IFB Elena DX machine on 14/10/13 till 13/10/15 for Rs.3539/-. And recently I started facing my house fuse going off when the washing machine runs. I opened a Ticket 14418084 with customer care on 6/12/2014. The technician visited and said the motor needs to be replaced. When I asked him if this covered in the AMC, after thinking long he said Yes. After changing the motor he said, the motor got water splashed over while washing the floor which is a condition not covered in the AMC. So I need to pay Rs.4750/- for it. This was surprising me because, the washing machine is placed in unused 3rd bathroom of my 3BHK flat which was not requiring any floor wash for past one year. Even if water splash is the case for motor failure, Is that not a design fault from IFB? The bottom of washing machine is designed open and you also sold me a stand to place the machine over and allow all circumstances for a water splash on motor. Then on top to this, You sell AMC(and enjoy it like sweet money for no service) contracts and deny service on flimsy grounds for which customers can't be held responsible? The technician said I need to talk with branch head for queries. The Service head([protected]@[protected]) is an intelligent woman, who said I used the machine in unsubscribed conditions(!!!) and so the AMC is not going to cover. Atlast I ended up paying Rs.4750/- for the motor inspite of having AMC and using the machine in normal & regular conditions any customer will use. The IFB machine was working fine for the past 6years which made me think they're a decent company. This ugly face of IFB is making me think they are one more in the stinky lot. |