[Resolved] IFB Industries — Complaint is not attended properly and still persist

mesenthil

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600100

We have registered a complaint about our washing machine on 19th November. The issue is still open and not fixed. Details of Complaint: Name : A.Senthil Kumar Ph : [protected] Location: Pallikaranai, Chennai On 20th an engineer attended the complaint and told that he will come next day and replace the electronic board. But there is no response after that even after multiple follow ups. I would like to escalate the same and need immediate attention on this. There was a subsequent follow ups and and executive attended the same and did not

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Mar 19, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2015

IFB Industries Customer Care's response Dear mesenthil,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Dec 08, 2015

IFB Industries Customer Care's response Dear Mesenthil,

As discussed with you by our team we will be closing your issue as you have traveled out station. Kindly let us know once you are back in station so that we can assist you with your machine issue.

Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations.

IFB Team.