[Resolved]  IFB Industries — Complaint no, 18184560 ifb washing machine complaint /poor service /part pc is not available

Address:Kanpur, Uttar Pradesh, 208024
Website:yahoo

Please refer complaint no 18184560, the problem has not been resolved of my ifb machine despite so many follow ups and reminders to your local service center at kanpur. Some technical person visited after 3 days of my complaint and checked that my ifb machine needs some parts i. E pc 80 ic and the same was not available at kanpur and they will indent the same from lucknow. After some time when we contacted mr jitesh local person coordinator at service center regarding complaint resolution he replied in rude and disrespectfully..
We also contacted mr ram dhir singh, he is also unable to tell by what date complaint gets resolved.
I have also tried to contact your br manager at lucknow but he did't respond.

Please note we are going thru this type of mental torture. They are not at all responsible person and tarnishing the image of ifb in my mind. Now i have very bad perception regarding ifb service center.

Please intervene and depute some responsible person to resolve the complaint urgently.

Till today 18 aug the problem has not been resolved and there is no update also.
Was this information helpful?
No (0)
Yes (0)
Sep 23, 2016
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2016
IFB Industries Customer Care's response
Dear  Dheeraj,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
Verified Support
Aug 23, 2016
IFB Industries Customer Care's response
Dear Dheeraj,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected]  Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.   
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6868
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information