[Resolved] IFB Industries — Complaint number : [protected] closed even without any inspection of washing machine

Xavier P

from Chennai, Tamil Nadu

Address:

600042

Washing machine EVA DX Serial Num 7685 . AMC Taken from 29-March-2015 to 28-March-2017 .
The machine started giving loud noise on 29 Feb 2016 . We immediately raised complaint number [protected] . But even without any engineer visiting our home the complaint got closed on 4 March 2016.
I have raised a complaint again with number [protected]. Still no engineer has visited our home for any inspection.

I have mailed to [protected]@ifbglobal.com . There is no reply from IFB. I never knew their customer service is so bad in a major city like chennai

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Mar 16, 2016

Complaint marked as Resolved

Thank you IFB Service Team. A brand new drum is installed in my 6 year old washing machine today (Wednesday 16 March 2016) without having to pay any amount because of the AMC that was payed last year.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2016

IFB Industries Customer Care's response Dear Xavier,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Mar 19, 2016

IFB Industries Customer Care's response Dear Xavier,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.