[Resolved] IFB Industries — Complaints getting closed without resolution

DineshN

Address:

600092

The complaints raised by customer care is being cancelled by franchise without solving the issue. Then again I have to raise new complaint. I don't know how IFB is closing the complaint without checking with customer. This is a serious flaw in the system itself. Recently I raised a complaint on 10th Nov 2015 ([protected]). So far it is not resolved, but ticket is cancelled by franchise. I have never seen such bad customer service with any other brands. First IFB has to fix the ticket management system. Without checking with customer, the ticket should not be closed or cancelled. Regards Dinesh

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Apr 5, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2015

IFB Industries Customer Care's response Dear Dinesh,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Nov 25, 2015

IFB Industries Customer Care's response Dear Dinesh,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected]
Other subscribers:[protected]
Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team