[Resolved]  IFB Industries — Confirmation if fake or actual ifb service ppl, as tough to believe, we have been cheated.

Address:

560085

Ref : invoice no. 225 (Without tin or service tax no.), dated 6th june / work order no. 1441009... (Cannot be understood further as scribbled).
We own a washing machine which is over 20 years old, which came to us when my sister won the 1997 miss india contest. Ifb were official sponsorer in those days.
Appreciate the life of the machine and the company to have made an excellent product that lasted long enough with all the servicing and support till 2 months ago when i had a bad experience with your service centre.
I am not sure if these are fake people in the market saying they are exclusive ifb service centre based out of kormanagala (No. 95, 5th main, 6th cross. Bangalore 95). (Sea gram’s service) as its tough to believe that ifb has such cheats in the company.
Incidence – june 2nd 2016, called for general service as we realize service has been long due. June 6th 2016, service person (Mr srikant – ph. 33722824 / [protected]) walks in to check the machine after we have checked the id card and verified.
After checking suggests to go in for an amc, for 2 years at 4880/- (Details mentioned above) and tells about the 2 to 3 parts that has to be replaced. Total invoice including warranty made at 7885/-. Cash paid 5629 on demand and told to pay balance after completion of task. Promises to come within 24 or 48 hours for the same.
2 follows were done on 8th june and 10th june, no news, no calls, no updates. Excuse given on calling, either part not there or come up with imp work. After loosing my patient am connected to gm mr bhatt ([protected]), highly unprofessional. On demanding higher up contact details says no authiroty higher. Promises to get work done immediately.
20th june i receive call from srikanth, part arrived (Mind you till then no updates) and will come within evening and fix it. Today is 25th july when i write to you. Its going to be 2 months.
Action required – check if fake or actual agents, need to know from the higher up management for this inefficiency before i take up further detailing. Awaiting information. If they are fake, then they are spoiling the companies image, pls confirm.
Regards
Vineet
[protected]
Cc – ceo (Consumer goods) mr raj shankar ray, vice president (Regional services head) a. S negi, chairman mr bijon nag, joint chairman mr bikram nag, director mr sudip banerjee, and md sudam maitra