[Resolved] IFB Industries — Faulty product and insensitive customer care with cheating as service centre | |||
My IFB Washing machine stop working in Oct 2015, on raising the complaint (No[protected], technician replaces some of the parts and claims that the issue is resolved. After his visit, when i tried to wash my cloths it do not work. In the meantime service centre close the complaint. When i again call to customer care they raise another complaint (No[protected] . This time another technician visits and ask for replacement of some other parts. it seems that IFB is indulged in unfair practices my replacing non faulty parts also, only to make good money. For the last 1 month i am just chasing the IFB guys and they give the input to the department as they want. Company only wants to cheat customer, they do not intend to resolve the issues. After this incident i will not recommend any body to purchase IFB products. Now the question left with the IFB are 1. Why they close the complaint without resolving it ? 2.Who will pay for the harassment which IFB is giving to me? 3. Who will repay my amount that was taken in the name of replacement of non faulty components. Thanks Vikram Was this information helpful? | |||
Mar 16, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Nov 27, 2015 IFB Industries Customer Care's response Dear Vikram, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team. Verified Support Dec 01, 2015 IFB Industries Customer Care's response Dear Vikram, We regret the inconvenience caused to you. However, to fix your machine and make it operational we need to replace Spare part for which we have already given you the estimation for repairs. Do let us know when you would like us to fix your machine and we would be more than happy to help. Once again, we regret the inconvenience caused and assuring you our best services. IFB Team | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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They people are cheating the government also by giving false bills.