[Resolved]  IFB Industries — Front loading washing machine complaint not addressed

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.ifbappliances.com/laundry/washing-machine.html

I lodged a complaint with IFB regarding the abrupt stoppage of my machine on 25.07.16. On opening the door I found that the drum is not able to rotate properly and is getting stuck. It is somewhat misaligned I suppose. I was told that someone from IFB will be contacting me within 24 hours but when no one turned up, I called at the customer care again. I was assured that the job has already been allocated to a technician and that he will be contacting us in next 2 hours. the two hours have already passed still no call came from any technician. I have even registered the complaint with the website "Assistance form" as well but no response came from there too.

I am not sure how many followups they need. My 4 year 100% warranty will expire on 31.07.16. I worry that they have planned to come after that so that the warranty gets expired. CAN ANYONE PLZ HELP ME OUT HOW TO ESCALATE THE MATTER TO THE HIGHER MANAGEMENT?

This is the pathetic customer care service I am receiving from IFB. Its products are good but customer satisfaction level is 0. Would never recommend it to anyone.

regards,
Shokhi Agarwal
Complaint ID: 18155340