[Resolved]  IFB Industries — Half done or ignoring the complaint

Address:700002

I have lodge a complain on 14.09.12016. under complain no.[protected] which has been attened by one mechanic shri RAJUon 16.09.2016 whose mobile no. is being [protected] and after opening the cover and examining he told me PCB is not working and it is to be changed and the cost of that part is Rs. 2032/- and on 19.09.2016 being monday this wil be done and be ready for payment for that part on the same day till then I am contacting him over phone but no result and it is stated that the part is not available in store when this will be available the actual repair work will be done although he has taken Rs. 350/- from me providing a receipt as service charge.
Now I don, t understand how long I fave to wait for such indefinite period. I am completly hopeless and desatisfied with the kind of service provided to me by IFB.
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Oct 29, 2016
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2016
IFB Industries Customer Care's response
Dear  Goel,
We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
Verified Support
Sep 23, 2016
IFB Industries Customer Care's response
Dear Goel,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected]  Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.   
Complaint comments 

Comments

I have a 7 kg washing machine, currently under warranty, the machine is malfunctioning since 30/08/16, lodged a complaint no [protected] dt 30/08 . And taken up the issue with various officials of ifb, the machine is yet to be set right.
Lesseon learnt is that never buy a ifb machine.

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