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IFB Industries

[Resolved]  IFB Industries — Ifb washing machine elena

My ticket no.[protected] dated 11th Nov.2015 lodged for Machine not working is still unsolved. One service engineer came on 13th, made a wrong diagnosis and revisited on 14th and 16th. He concluded he was not the right person to solve it and another person came visiting on the 18th. He concluded that the circuit board had to be replaced and they had to get it from the company. They wanted more than 48hrs to replace it.

Today, I repeatedly tried to get a response and there is no further news of it, even though it is 9 days since the complaint has been lodged.

This company just does not care for its CUSTOMERS. So much for a reputed company!!!
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Mar 20, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2015
IFB Industries Customer Care's response Dear Skolarn

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
Nov 22, 2015
IFB Industries Customer Care's response Dear Skolarn

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.
Complaint comments 
1 Comment

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Comments

Response time needs to improve a lot. Also it appears that the service network is very weak as the service engineers need to be more professional in handling complaints. An efficient service engineer could have handled my complaint in 2 visits, but 4 visits were made.

A long journey ahead and lot of scope to improve, before time runs out.
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
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    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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