[Resolved]  IFB Industries — Low quality in your porducts

Sir
i purchased the your product IFB washing machine model TL-RCG 6.5KGS AQUA on 11th October 2015 from M/s.Anbu TV Centre & Home Appliance, Arcot - 632 503. Vellore Dist.
B.No.CBIP/202/11.10.2015

for this machine was rat damaged for the machine bottom and in side of machine damaged

so your product the very lowest quality plastic and material put in your products

and i call the ifb service engineer through M/s.Anbu TV Centre & Home Appliance, Arcot - 632 503. on 15.09.2016 next the service engineer s.prakash (cell.no.[protected]) visit our house on 17.09.2016 he see the machine he told to me the part of AQUA is damaged is cost of 2500/- & 1800/- onwards, mr.prakash was tell only this item changed then run your machine i eared the massage totaly funk next another person call to IFB Team Leador mr.Saranraj (cell.no.[protected]) he returned the another person (engineer), come in our house and run the machine without any chang of the part the AQUA item, till time run the machine

but i want replacement of new machine IFB TLRCG 6.5 kgs because the old machine was damaged inside of machine wich part damaged i don't know so i want new one, the rate was damaged in your loest plastic quality in your products, it is your problam,

so do the needful,

if not action in 24hrs for our mail & compliant i send through Face book Watts app & you tube and other washing machine company send the video & photo with voice explanation for the damage part of machine & AQUA and other items
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Oct 23, 2016
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Sep 19, 2016
Updated by ajbalaji
kindly arrange the new machine please
Verified Support
Sep 22, 2016
IFB Industries Customer Care's response
Dear Balaji,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Complaint comments 

Comments

According to company policy installation services are free of cost but from the outlet that I took a.c from asked me to pay 1000rs extra for the installation. I don't understand why i'm paying 1000 rs extra.
To the shop keeper please kindly look into the problem .

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    +91 33 3048 9299
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    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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