[Resolved] IFB Industries — Microwave service

Saswata403

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

Dear sir/madam,

I registered a complaint (Complaint no.[protected] regarding ifb microwave on dated 12 sept 2016. On same day, a technician attended that call and checked my bill for free warranty service and suggested that within 2 or 3 days they will replace the "button panel" to fix this problem. On 17 sept and 18 sept, i called customer care again to tell them that my problem is still pending. As response, they gave me a vendor number that is [protected]. I called them many times from 18 sept 2016. Every time they said that they will fix it tomorrow. I want to know the meaning of "tomorrow". As per my experience with ifb customer service, tomorrow means "harass the cutomer" or "problem will fix never". Is it so? Till now i don't find any solution.

My ifb customer id is : 11207494.

I am requesting you to do the needful as soon as possible.

Thanks and regards,
Saswata

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Nov 8, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2016

IFB Industries Customer Care's response Dear Saswata,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Oct 05, 2016

IFB Industries Customer Care's response Dear Saswata,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.